Team Leader - Manchester

We are on a mission to be the definitive food company. With a dash of hard work, a sprinkle of teamwork and a whole dollop of creativity, we created “Editions” which is our ‘dark kitchens’ business. We have partnered with some fantastic restaurants such as Wagamama, Starbucks, Pho and Gourmet Burger Company to help further connect them with hungry customers. Delivery-only kitchens have never been higher profile, or more valuable for improving service and selection for customers. Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. What’s even more exciting is that we’re expanding our portfolio further.

Great people help to drive our business forward and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you.

The Role

The role of the Site Team Leader is to support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues ensuring at all times the tasks they are completing and delegating are done in a safe, legal and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively delivering operational excellence.

What You’ll be Doing

• Lead through your respective team working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
• Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.
• Communicate professionally and effectively with our Deliveroo riders.
• Effectively operate and oversee the dispatch ensuring the accurate handling of orders to riders and minimising mistakes over peak periods.
• Ensure all deliveries are handled in line with company expectations and policies.
• Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.
• Drive strong standards within your site, adhering to high levels of food safety and compliance in addition to delivering a clean, tidy, organised site environment.
• Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g. neighbours, landlords, contractors etc.
• Complete H&S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts.
• Supervise accurate timekeeping ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.

Requirements

• Previous experience in a similar environment is preferred but not essential.
• Strong hands-on mentality and oriented.
• Comfortable working in a fast-paced environment.
• Proven track record of consistently hitting KPI targets.
• Demonstrated leadership and experience training other associates.
• Ability to run shifts on their own.
• Contribute to a positive working environment.
• Good communication skills and a good proficiency in both written and spoken English.
• Right to work in the UK.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.