At a Glance
- Tasks: Lead daily operations and motivate your team to achieve ambitious targets.
- Company: Join Deliveroo, a leader in transforming food delivery and grocery shopping.
- Benefits: Enjoy free lunches, 25 days holiday, and great discounts on health and finance.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 1-2 years management experience in food or hospitality, with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester
Working pattern: Full-time | Including evening and weekend shifts
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands‑on environments and want to help redefine how food and groceries reach customers—come join us on the ground.
We’re looking for a Site Manager to join our Manchester team. In this role, you’ll drive high-level performance across your site, leading your team to hit ambitious targets while ensuring operational excellence and top-tier customer satisfaction.
What You’ll Be Doing
You’ll be joining the Editions team. Editions is our pioneering delivery‑only kitchen business, partnering with top‑tier brands like Dishoom and Wingstop to bring high‑quality food to more customers in more neighborhoods.
Here’s what your day‑to‑day might look like:
- Own daily operations by effectively prioritising tasks and working closely with your site team and multi‑site manager to achieve company goals.
- Lead and develop your team, motivating employees to achieve KPI targets through impactful coaching and inspirational leadership.
- Manage commercial performance by executing cost control and managing budgets related to Opex, maintenance, and labour.
- Ensure safety and compliance by overseeing Health & Safety, Food Safety regulations, and Due Diligence measures across all daily operations.
- Foster partner relationships through regular meetings with restaurant kitchen teams, ensuring Deliveroo’s reputation remains strong with all stakeholders.
- Drive site excellence by maintaining a clean, organised environment and utilising data (via trackers and Looker) to improve operational performance.
What You’ll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
- Proven management experience, with at least 1‑2 years in a junior management role within the food, beverage, or restaurant industry.
- Strong commercial acumen with a demonstrated ability to influence KPI performance and grow Order Volume/GMV.
- Adaptable and proactive mindset, thriving in a fast‑paced, evolving environment where autonomy and quick problem‑solving are essential.
- Exceptional leadership skills, with previous experience managing a team of several direct reports and driving collective success.
- High standards of compliance, featuring a solid understanding of Food Safety and Health & Safety requirements.
- Tech‑savviness, comfortable working with numbers and operational software (experience with Looker is a plus).
What We Offer
- Free monthly Friday lunch on Deliveroo
- 25 days’ holiday (with increases based on service)
- Career development and access to global learning opportunities
- Life assurance and wellbeing support
- Free Deliveroo Plus—no delivery fees on your orders
- Access to great discounts and competitive benefits across health, family, and finance
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.
If you have a disability or long‑term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.
Required Skills and Languages
- Budgeting
- Data Analysis
- Leadership
- Management
- KPI Metrics
- Operational Excellence
Required language: English.
Site Operations Lead – Kitchen & Delivery Hub in Manchester employer: Deliveroo
Deliveroo is an exceptional employer that champions innovation and growth within the food delivery sector. Located in Manchester, our vibrant work culture fosters collaboration and inclusivity, offering employees ample opportunities for career development and access to global learning resources. With competitive benefits, including free Deliveroo Plus and a commitment to diversity, we empower our team to thrive in a dynamic environment while redefining how food reaches customers.
StudySmarter Expert Advice🤫
We think this is how you could land Site Operations Lead – Kitchen & Delivery Hub in Manchester
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the job description. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Site Operations Lead – Kitchen & Delivery Hub in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Site Operations Lead role. Highlight your management experience in the food or restaurant industry, and don’t forget to mention any relevant achievements that showcase your leadership and operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about transforming the way people shop and eat. Share specific examples of how you've driven performance and led teams in previous roles, and connect those experiences to what we do at Deliveroo.
Show Off Your Tech Skills:Since we love data-driven decisions, make sure to mention any experience you have with operational software or data analysis tools like Looker. If you’ve used tech to improve performance or efficiency in past roles, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to engage with us directly!
How to prepare for a job interview at Deliveroo
✨Know Your Operations
Familiarise yourself with the daily operations of a kitchen and delivery hub. Understand how to prioritise tasks effectively and be ready to discuss how you would manage a busy site while ensuring operational excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated teams in the past. Be ready to share specific instances where your coaching led to improved performance or KPI achievements, as this role heavily relies on strong leadership.
✨Understand Compliance and Safety
Brush up on Health & Safety and Food Safety regulations relevant to the food industry. Be prepared to discuss how you would ensure compliance in your operations, as this is crucial for maintaining high standards.
✨Be Data Savvy
Since the role involves using data to drive performance, get comfortable with operational software and data analysis. Think of ways you've used data in previous roles to improve efficiency or solve problems, and be ready to share those insights.
