At a Glance
- Tasks: Handle complex cases in Insurance, Reviews, and Payments while mentoring junior team members.
- Company: Join Deliveroo's innovative Support Resilience team in Manchester.
- Benefits: Flexible working environment with opportunities for professional growth.
- Other info: Collaborative atmosphere with a focus on meeting targets.
- Why this job: Make a real impact by improving processes and supporting your team.
- Qualifications: Experience in support roles and strong mentoring skills.
The predicted salary is between 30000 - 40000 £ per year.
Deliveroo is seeking a Senior Representative to join the newly formed Support Resilience team in Manchester.
You will handle complex cases across Insurance, Reviews, and Payments, mentoring juniors and helping keep processes and training up to date.
You’ll work in a flexible, cross-functional role, delivering surge support and ensuring targets are met, while collaborating with stakeholders across the Rider Services Centre.
#J-18808-Ljbffr
We think you need these skills to ace Senior Support Resilience Specialist in Manchester
Complex Case Management
Mentoring
Process Improvement
Training Development
Cross-Functional Collaboration
Stakeholder Engagement
Surge Support Delivery
