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For Companies At a Glance
- Tasks: Lead a team to onboard new restaurants and boost their order volume.
- Company: Join Deliveroo, a tech-driven company transforming food delivery.
- Benefits: Enjoy health perks, flexible work, and opportunities for personal growth.
- Other info: Diverse workplace that values your unique identity and ideas.
- Why this job: Make a real impact in a fast-paced startup environment.
- Qualifications: Fluent in Italian and English with management experience.
The predicted salary is between 36000 - 60000 £ per year.
As a New Partner Experience (NPX) Team leader you will manage a team of Italian speaking New Partner Experience agents, working to get new restaurants running on Deliveroo, and growing their order volume. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the EU Head of New Partner Experience and will work in the Manchester office on a hybrid basis.
Responsibilities
- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
Required skills
- 2+ years management experience
- Native or fluent in Italian and English
- Experience in account management or customer service desirable
- Work to targets with a get up and go attitude
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.
New Partner Experience Team Lead - Italian Speaker in Manchester employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Partner Experience Team Lead - Italian Speaker in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in the SMB team. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Deliveroo's mission and values. We want to see your passion for transforming the way people eat and shop, so be ready to share how you can contribute to that vision.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully managed a team or improved processes. We love candidates who can demonstrate their ability to coach and motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the team!
We think you need these skills to ace New Partner Experience Team Lead - Italian Speaker in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your passion for helping restaurants succeed and how you can contribute to our mission at Deliveroo.
Tailor Your CV: Make sure your CV is tailored to the New Partner Experience Team Lead position. Highlight your management experience and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Deliveroo
✨Know Your Team Dynamics
Before the interview, get familiar with what makes a successful team in a fast-paced environment like Deliveroo. Think about how you can coach and motivate a team of New Partner Experience agents. Be ready to share examples of how you've successfully managed teams in the past.
✨Showcase Your Language Skills
Since fluency in Italian is key for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch between English and Italian, so practice discussing your management experience and customer service strategies in both languages.
✨Understand the Business Model
Familiarise yourself with Deliveroo's mission and how they operate within the SMB sector. Be ready to discuss how you can help new restaurants thrive and increase their order volume. Showing that you understand their business model will set you apart from other candidates.
✨Prepare for Performance Management Questions
Expect questions about how you would establish a performance management framework for your team. Think of specific metrics you would use to measure success and how you would handle underperformance. Having a clear strategy will demonstrate your leadership capabilities.