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- Tasks: Support Merchants by managing queries and delivering solutions independently.
- Company: Join Deliveroo's dynamic Merchant Excellence team in Manchester.
- Benefits: Enjoy health insurance, holiday time, and hybrid working options.
- Other info: Work in a vibrant environment with opportunities for personal growth.
- Why this job: Make a real difference for Merchants while developing your customer service skills.
- Qualifications: Exceptional communication skills and a solution-focused mindset required.
The predicted salary is between 25000 - 32000 £ per year.
Deliveroo is seeking a Customer Service Agent (B2B) in Manchester to support their Merchant Excellence team. The role involves managing high-impact queries, utilizing multi-channel support, and independently delivering resolutions for Merchants.
Candidates should possess exceptional communication skills, a solution-based mindset, and an ability to work autonomously.
The position offers hybrid working (3 days in-office) and includes benefits like health insurance and holiday time.
Merchant Support Specialist (B2B) – Hybrid UK in Manchester employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Support Specialist (B2B) – Hybrid UK in Manchester
✨Tip Number 1
Research Deliveroo and their Merchant Excellence team before your interview. Knowing their values and how they support merchants will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional communication, try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your solution-based mindset by preparing examples of how you've resolved issues in the past. Think of specific situations where you turned a challenge into a success story!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Merchant Support Specialist (B2B) – Hybrid UK in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your exceptional communication skills. We want to see how you can convey information clearly and effectively, especially since you'll be dealing with high-impact queries.
Be Solution-Oriented: Demonstrate your solution-based mindset in your application. Share examples of how you've tackled challenges in the past and how you can bring that same approach to supporting our Merchants.
Tailor Your Application: Make your application stand out by tailoring it to the Merchant Support Specialist role. Use keywords from the job description and show us why you're the perfect fit for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Deliveroo
✨Know the Company Inside Out
Before your interview, make sure you research Deliveroo thoroughly. Understand their mission, values, and the specifics of the Merchant Excellence team. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Merchant Support Specialist, exceptional communication is key. Prepare examples from your past experiences where you effectively resolved issues or communicated complex information clearly. Practising these scenarios can help you articulate your thoughts during the interview.
✨Demonstrate a Solution-Based Mindset
Deliveroo is looking for candidates who can think on their feet. Be ready to discuss how you've approached problem-solving in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to deliver resolutions independently.
✨Prepare for Hybrid Working Questions
Since this role involves hybrid working, be prepared to discuss how you manage your time and productivity when working remotely. Share strategies you’ve used to stay organised and engaged while working independently, as this will show you’re ready for the flexibility of the position.