At a Glance
- Tasks: Support restaurant and grocery partners by managing complex queries and providing top-notch service.
- Company: Join Deliveroo's dynamic Merchant Excellence team in Manchester.
- Benefits: Enjoy health insurance, a Deliveroo Plus subscription, and professional development opportunities.
- Why this job: Be part of a team that makes a real difference for partners in the food industry.
- Qualifications: Strong problem-solving and communication skills with a commercial mindset.
The predicted salary is between 30000 - 40000 € per year.
Deliveroo in Manchester is seeking a Customer Service Agent to join its Merchant Excellence team. This role involves managing complex partner queries in a hybrid working pattern, ensuring high-quality service and support for restaurant and grocery partners.
Candidates should have strong problem-solving and communication skills, along with a commercial mindset.
The position offers benefits like health insurance, a Deliveroo Plus subscription, and opportunities for professional development.
Merchant Support Specialist (B2B) - Hybrid in Manchester employer: Deliveroo
Deliveroo is an exceptional employer, offering a dynamic work culture in Manchester that prioritises employee well-being and professional growth. With benefits such as health insurance and a Deliveroo Plus subscription, team members enjoy a supportive environment that fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the B2B sector.
StudySmarter Expert Advice🤫
We think this is how you could land Merchant Support Specialist (B2B) - Hybrid in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Deliveroo on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Show off your commercial mindset! Think about how you can add value to Deliveroo's partners and be ready to share your ideas during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can track our progress easily.
We think you need these skills to ace Merchant Support Specialist (B2B) - Hybrid in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Merchant Support Specialist role. Highlight your problem-solving abilities and any relevant customer service experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting restaurant and grocery partners, and how your commercial mindset can contribute to our team.
Showcase Your Communication Skills:Since this role involves managing complex queries, it's essential to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Deliveroo
✨Know Your Partners
Before the interview, research Deliveroo's restaurant and grocery partners. Understanding their needs and challenges will help you demonstrate your commercial mindset and show that you're ready to tackle complex queries.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since this role involves managing partner queries, effective communication is key. Consider doing mock interviews with a friend to refine your delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the Merchant Excellence team or the hybrid working model. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
