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- Tasks: Manage high-impact queries and escalations from restaurant and grocery partners.
- Company: Join DELIVEROO's dynamic Merchant Excellence team in Manchester.
- Benefits: Enjoy 25 days holiday, health insurance, and personal growth opportunities.
- Why this job: Make a positive impact in customer service excellence while thriving in a fast-paced environment.
- Qualifications: Strong communication skills and a solution-based mindset are essential.
The predicted salary is between 25000 - 35000 £ per year.
DELIVEROO in Manchester is seeking a Customer Service Agent (B2B) to join their Merchant Excellence team. This hybrid role involves managing high-impact queries and escalations from restaurant and grocery partners.
Successful candidates should have strong communication skills, a solution-based mindset, and an ability to thrive in a fast-paced environment.
Benefits include:
- 25 days holiday
- Health insurance
- Opportunities for personal growth
Join DELIVEROO to make a positive impact in customer service excellence.
Merchant Support Specialist (B2B) in Manchester employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Support Specialist (B2B) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DELIVEROO on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and B2B scenarios. We want to show that we can handle high-impact queries with ease!
✨Tip Number 3
Show off our problem-solving skills! Think of examples from past experiences where we turned a challenging situation into a success story. This will highlight our solution-based mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Merchant Support Specialist (B2B) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially in a B2B context. We want to see how your skills align with the role of a Merchant Support Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and solution-based mindset. Let us know why you’re excited about joining DELIVEROO and how you can contribute to our Merchant Excellence team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed high-impact queries or escalations in the past. We love seeing candidates who can think on their feet and thrive in fast-paced environments!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Deliveroo
✨Know the Company Inside Out
Before your interview, take some time to research DELIVEROO. Understand their mission, values, and the specifics of the Merchant Excellence team. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Merchant Support Specialist, strong communication is key. Prepare examples from your past experiences where you successfully handled high-impact queries or escalations. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate a Solution-Based Mindset
Think of situations where you faced challenges and how you resolved them. Be ready to discuss your problem-solving approach and how you can apply it to support restaurant and grocery partners at DELIVEROO. This will highlight your ability to thrive in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.