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- Tasks: Lead operational support and drive performance for Sales and Customer Success teams.
- Company: A leading marketplace platform with a focus on innovation.
- Benefits: Diverse workplace benefits and a 12-month contract.
- Why this job: Make a significant impact in a dynamic environment while collaborating across departments.
- Qualifications: Experience in consultancy or operations, especially in contact centres, with strong communication skills.
- Other info: Exciting opportunity for career growth in a vibrant Manchester location.
The predicted salary is between 42000 - 84000 £ per year.
A leading marketplace platform is seeking a Head of Operational Support in Manchester. The role focuses on driving operational performance while supporting Sales and Customer Success teams.
Responsibilities include:
- Defining operational visions
- Monitoring performance
- Collaborating with various departments
The ideal candidate should have experience in consultancy or operations, especially in a contact centre environment, and strong communication skills.
The contract is for 12 months with diverse workplace benefits offered.
Head of SMB Operations & Support in Manchester employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of SMB Operations & Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their operational goals and how you can contribute to their success. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since strong communication is key for this role, consider doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! We have loads of resources to help you prepare and stand out. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Head of SMB Operations & Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of SMB Operations & Support role. Highlight your operational performance achievements and any relevant consultancy or contact centre experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational success and supported teams in the past.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application showcases your ability to collaborate across departments. Use clear and concise language to demonstrate your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Deliveroo
✨Know the Company Inside Out
Before your interview, make sure you research the marketplace platform thoroughly. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Operational Expertise
Prepare to discuss your previous experience in consultancy or operations, particularly in a contact centre environment. Have specific examples ready that demonstrate how you've driven operational performance and supported teams in achieving their goals.
✨Highlight Your Communication Skills
Since strong communication is key for this role, think of instances where you've successfully collaborated with different departments. Be ready to explain how you’ve facilitated discussions and resolved conflicts to enhance team performance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about their operational visions or how they measure success in the Sales and Customer Success teams. This shows you're proactive and genuinely interested in contributing to their success.
