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- Tasks: Drive operational performance and support sales and customer success teams.
- Company: Emerging food delivery service in Manchester with a vibrant work culture.
- Benefits: Fixed-term contract with opportunities for professional growth.
- Why this job: Lead cross-functional teams and make a real impact in a dynamic industry.
- Qualifications: Consultancy experience and understanding of the sales tech stack required.
- Other info: Focus on diversity and inclusion in a collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
An emerging food delivery service in Manchester is looking for a Head of Operational Support for a fixed-term contract. This role involves driving operational performance and supporting commercial teams in sales and customer success.
The ideal candidate will have consultancy experience and a detailed understanding of the sales tech stack. You will lead cross-functional teams, define operational visions, and monitor contact centre performance, contributing to a vibrant work culture focused on diversity and inclusion.
Head of SMB Operations & Contact Centre Excellence in Manchester employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of SMB Operations & Contact Centre Excellence in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the food delivery and operations space on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your consultancy chops! When you get the chance, share specific examples of how you've driven operational performance in past roles. Numbers speak louder than words!
✨Tip Number 3
Be ready to discuss the sales tech stack! Brush up on the latest tools and trends in the industry so you can impress during interviews. We want to see that you're ahead of the game!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of SMB Operations & Contact Centre Excellence in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the food delivery industry shine through. We want to see how your experience aligns with our mission and how you can contribute to our vibrant work culture.
Tailor Your CV: Make sure to customise your CV to highlight your consultancy experience and understanding of the sales tech stack. We’re looking for specific examples that demonstrate your ability to drive operational performance and support commercial teams.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that directly address the key responsibilities outlined in the job description. This helps us see how you fit into the role right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Deliveroo
✨Know Your Operations Inside Out
Make sure you have a solid grasp of operational performance metrics and how they relate to sales and customer success. Brush up on your consultancy experience and be ready to discuss specific examples where you've driven improvements in similar roles.
✨Familiarise Yourself with the Sales Tech Stack
Since the role requires a detailed understanding of the sales tech stack, do your homework! Research the tools commonly used in the food delivery sector and be prepared to share how you've leveraged technology to enhance operational efficiency in past positions.
✨Showcase Your Leadership Skills
As you'll be leading cross-functional teams, think about your leadership style and how it fosters collaboration. Prepare anecdotes that highlight your ability to define operational visions and inspire teams to achieve common goals, especially in a diverse and inclusive environment.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the company's culture and their approach to diversity and inclusion. This shows you're genuinely interested in contributing to a vibrant work culture and helps you assess if it's the right fit for you.
