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- Tasks: Lead a team to resolve complex customer escalations and drive process improvements.
- Company: Global food delivery service with a focus on customer satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career advancement.
- Why this job: Make a real impact on customer experiences in a fast-paced, exciting industry.
- Qualifications: Experience in escalation management and strong leadership skills required.
- Other info: Join a high-performing team and thrive under pressure.
The predicted salary is between 43200 - 72000 £ per year.
A global food delivery service is seeking a Global Escalations Team Leader in Manchester to lead a high-performing team responsible for managing sensitive and high-risk escalations. The role involves resolving complex cases, collaborating with cross-functional teams, and driving process improvements.
Ideal candidates will have proven experience in escalation management, strong leadership skills, and the ability to work under pressure. This role offers a unique opportunity to significantly impact customer outcomes in a fast-paced environment.
Global Escalations Leader — Drive Resolution & Impact in Manchester employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Escalations Leader — Drive Resolution & Impact in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to escalation management and leadership. We recommend role-playing with a friend or using mock interviews to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've resolved complex cases in the past. This will demonstrate your ability to handle high-pressure situations effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Global Escalations Leader — Drive Resolution & Impact in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in escalation management and leadership. We want to see how you've tackled complex cases and driven improvements in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Global Escalations Leader role. Share specific examples of how you've resolved high-risk escalations and collaborated with teams.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to work under pressure and resolve sensitive issues. We love candidates who can think on their feet and come up with innovative solutions, so let us know how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Deliveroo
✨Know Your Escalation Strategies
Make sure you brush up on your escalation management techniques. Be ready to discuss specific examples of how you've successfully resolved complex cases in the past. This will show that you have the experience and skills needed for the role.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've motivated teams in high-pressure situations. Think of a time when you led a team through a challenging escalation and what the outcome was. This will demonstrate your ability to lead effectively.
✨Understand Cross-Functional Collaboration
Familiarise yourself with how different departments work together in a food delivery service. Be ready to discuss how you've collaborated with other teams to drive process improvements and resolve escalations. This shows you can navigate complex organisational structures.
✨Stay Calm Under Pressure
Since this role involves managing sensitive and high-risk escalations, practice answering questions while maintaining your composure. You might be asked to handle a hypothetical scenario during the interview, so think about how you'd approach it calmly and effectively.
