At a Glance
- Tasks: Manage restaurant accounts and help them thrive on our platform.
- Company: Join Deliveroo, a tech-driven leader in food delivery.
- Benefits: Competitive salary, bonuses, health perks, and hybrid working options.
- Other info: Dynamic team environment with opportunities for growth and creativity.
- Why this job: Make a real impact in the fast-paced food delivery industry.
- Qualifications: Experience in account management and fluent in Italian and English.
The predicted salary is between 29000 - 35000 £ per year.
Location: Manchester - Main Office
Employment Type: Full time
Location Type: Hybrid
Department: Deliveroo
Cost Center Hierarchy: Europe UKI Global Restaurants SMB Hub
Deliveroo is on a mission to transform the way the world thinks about food delivery. The Restaurants Team helps our restaurant partners grow their businesses through supporting them to improve their delivery operations and attract new customers.
As an SMB Account Manager, you will have discussions with our restaurant partners about all aspects of their business, including:
- How they can get involved in our national and local marketing campaigns
- Our most important operational campaign priorities
- Steps to offer the best delivery experience possible to customers
- How to take advantage of our latest technology and perks
You will help restaurant partners to get the very best out of our platform and report to your Account Management Team Leader. This will be an office-based position during your probation; following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre.
The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly.
What you will do:
- Manage a portfolio of accounts through desk‑based account management model
- Support the growth of partners through email, phone, online presentations and video calls
- Maintain long‑term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
- Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs
- Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo
- Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth
- Drive engagement with Deliveroo's national and local marketing opportunities for restaurants
Requirements:
- Track record in an account management or similar role
- Understand problems and get to the crux of an issue quickly, using data and without over‑complicating
- The ability to remove barriers through creativity
- An excellent phone manner, and experience providing telephone support and selling to customers
- Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel
- Language skills – fluency in Italian & English
Why Deliveroo:
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology‑driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.
Benefits and Diversity:
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
Account Manager - Italian Speaking (SMB) in Manchester employer: Deliveroo
Deliveroo is an excellent employer that fosters a vibrant work culture in Leeds, where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members can advance their careers while making a meaningful impact in the local community. Join us to be part of a dynamic marketplace that values your contributions and rewards your efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Italian Speaking (SMB) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Deliveroo's mission, values, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll need to communicate effectively with restaurant partners, so rehearse how you’d explain how Deliveroo can help them grow their business. Keep it clear and engaging!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Deliveroo family.
We think you need these skills to ace Account Manager - Italian Speaking (SMB) in Manchester
Some tips for your application 🫡
Show Your Passion for Food Delivery:When writing your application, let your enthusiasm for food delivery shine through! We want to see how you connect with our mission at Deliveroo and how you can contribute to transforming the way people think about food delivery.
Tailor Your Experience:Make sure to highlight your relevant experience in account management or similar roles. We’re looking for someone who understands the ins and outs of managing relationships, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid over-complicating things. Use data where possible to demonstrate your achievements and problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our SMB team in Manchester!
How to prepare for a job interview at Deliveroo
✨Know Your Stuff
Before the interview, make sure you understand Deliveroo's mission and how the SMB Account Manager role fits into it. Familiarise yourself with their platform, recent campaigns, and how they support restaurant partners. This will show your enthusiasm and help you engage in meaningful conversations.
✨Showcase Your Communication Skills
As an Account Manager, you'll need to communicate effectively with restaurant partners. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, like discussing marketing strategies or resolving issues, to demonstrate your excellent phone manner.
✨Be Data-Driven
Deliveroo values data-driven decision-making. Prepare examples from your past experience where you've used data to solve problems or improve performance metrics. This will highlight your analytical skills and ability to get to the crux of an issue quickly, which is crucial for this role.
✨Embrace Technology
Since the role involves leveraging technology to enhance partner success, be ready to discuss your tech-savviness. Share experiences where you've used technology creatively to drive results. Showing your enthusiasm for learning about new tools will resonate well with the team at Deliveroo.
