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- Tasks: Lead a team of Italian-speaking Account Managers to drive restaurant growth and success.
- Company: Join Deliveroo, a fast-growing startup in the food delivery space.
- Benefits: Enjoy competitive pay, free meals, hybrid working, and generous leave policies.
- Why this job: Make an impact by coaching a dynamic team and enhancing customer experiences.
- Qualifications: 2+ years in management, fluent in Italian and English, with Salesforce experience preferred.
- Other info: Diverse workplace culture with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Team Lead is to manage a team of Italian speaking Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best practices (e.g. pitching growth opportunities, building relationships). We offer hybrid working two days a week and you will report to the Head of Account Management.
Responsibilities
- Responsible for the delivery and improvement of the SMB Account Management team through management and coaching of a team to provide an excellent onboarding experience.
- Will directly manage a team with varying levels of expertise.
- Responsible for recruitment, reward and development of your own team.
- Establish a performance management framework for the team.
Accountabilities
- Motivate the team to maintain high morale, low absenteeism and turnover.
- Manage resources and prioritise workloads within the AM department to ensure achievement of targets.
- Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans which will build a high-quality team.
- Monitor team performance and output through use and analysis of performance and quality data, to set or adjust targets and measure success against them, and raise the standards in the team.
- Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR.
- Partner with Learning and Development to ensure content of training materials and programmes is of maximum value to staff.
- Represent the SMB Account Management team and SMB Department on projects and other ad hoc assignments to ensure SMB AM needs are represented.
- Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals.
- Research and answer complex complaints referred from our Account Managers, identifying the causes and taking appropriate action to deliver outstanding customer service.
- Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood.
- Work with other managers and stakeholders to ensure Account Managers receive development and technical support they need.
Skills Required
- Demonstrated management role of 2 years +.
- Experience managing teams of over 10 people.
- Experience within an Account Management or Sales Management environment at a supervisory level.
- Excellent planning.
- Technical Skills: experience with Salesforce / Salesforce - High Velocity Sales is preferable.
- Fluency in Italian and English.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
Compensation
- We aim to pay every employee competitively for the role they are performing in their respective location.
- Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support.
- Up to 5% matched pension contributions.
- Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.
Food
- Free Deliveroo Plus: free delivery and access to special offers.
- Team lunches from the best local restaurants.
Time away
- 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
- One day of paid leave per year to volunteer with a registered charity.
Health
- Funded single cover healthcare on our core plan, with the option to add family members at own cost.
- On-site gym (HQ), discounted external gym membership.
- Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass.
- Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments.
- Life assurance.
Work Life
- Maternity, paternity and maternity and shared parental leave, eligible from day one of employment.
- Excellent kit to enable working from home and a parent-friendly working culture.
- Access to free mortgage advice.
- Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel.
- Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content.
- Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions.
Account Management Team Lead – Italian speaking in Manchester employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Team Lead – Italian speaking in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and account growth. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you’ve motivated teams or improved performance in previous roles. We want to see that you can inspire others!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Account Management Team Lead – Italian speaking in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Management Team Lead role. Highlight your experience in managing teams and any relevant skills that match the job description, especially your fluency in Italian!
Showcase Your Leadership Skills: We want to see how you've motivated and developed teams in the past. Share specific examples of how you've coached team members or improved performance, as this is key for the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your achievements stand out and ensure we can easily see why you’re a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Deliveroo
✨Know Your Stuff
Make sure you understand the role of an Account Management Team Lead and the specific responsibilities involved. Brush up on your knowledge of contract negotiation and client-facing best practices, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in coaching and motivating team members, as well as any strategies you've used to maintain high morale and low turnover.
✨Be Ready for Role-Playing
Since this role involves a lot of client interaction, be prepared for potential role-playing scenarios. Practice pitching growth opportunities or handling complex complaints, as this will demonstrate your ability to think on your feet and apply your skills in real situations.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
