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- Tasks: Lead and inspire a team of Account Managers to drive SMB restaurant growth.
- Company: Join Deliveroo, a fast-growing startup with a focus on diversity and employee welfare.
- Benefits: Enjoy hybrid working, health benefits, and opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: 2+ years in management, fluent in French and English, and experience with Salesforce.
- Other info: Be part of a diverse team that values your unique background and passion for food.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best practices (e.g. pitching growth opportunities, building relationships).
We offer hybrid working two days a week and you will report to the Head of Account Management EU.
Responsibilities- Responsible for the delivery and improvement of the SMB Account Management team through management and coaching of a team to provide an excellent onboarding experience.
- Will directly manage a team of 10-15 with varying levels of expertise.
- Responsible for recruitment, reward and development of your own team.
- Establish a performance management framework for the team.
- Motivate the team to maintain high morale, low absenteeism and turnover.
- Manage resources and prioritise workloads within the AM department to ensure achievement of targets.
- Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans which will build a high-quality team.
- Monitor team performance and output through use and analysis of performance and quality data, to set or adjust targets and measure success against them, and raise the standards in the team.
- Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR.
- Partner with Learning and Development to ensure content of training materials and programmes is of maximum value to staff.
- Represent the SMB Account Management team and SMB Department on projects and other ad hoc assignments to ensure SMB AM needs are represented.
- Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals.
- Research and answer complex complaints referred from our Account Managers, identifying the causes and taking appropriate action to deliver outstanding customer service.
- Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood.
- Work with other managers and stakeholders to ensure Account Managers receive development and technical support they need.
- Demonstrated management role of 2 years +.
- Experience managing teams of over 10 people.
- Experience within an Account Management or Sales Management environment at a supervisory level.
- Excellent planning.
- Technical Skills: experience with Salesforce / Salesforce - High Velocity Sales is preferable.
- Fluency in French and English.
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
Account Management Team Lead - French speaking in Manchester employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Team Lead - French speaking in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and client relations. We recommend using the STAR method to structure your answers – it really helps in showcasing your skills!
✨Tip Number 3
Showcase your leadership style during interviews. Be ready to discuss how you motivate teams and handle challenges. We want to see your passion for developing others and driving success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Account Management Team Lead - French speaking in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your management experience and any relevant achievements in account management or sales. We want to see how you can lead a team to success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Lead role. Share specific examples of how you've motivated teams and driven results in previous positions. Let us know why you're excited about joining StudySmarter!
Showcase Your Language Skills: Since this role requires fluency in French and English, make sure to highlight your language skills prominently. If you've used these languages in a professional setting, share those experiences with us. We love seeing candidates who can communicate effectively with diverse teams!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Deliveroo
✨Know Your Team Dynamics
Before the interview, take some time to research team dynamics in account management. Understand how to motivate and manage a diverse group of individuals. Be ready to discuss your previous experiences in managing teams and how you’ve successfully navigated challenges.
✨Showcase Your Coaching Skills
Since coaching is a key part of this role, prepare examples of how you've coached team members in the past. Think about specific situations where your guidance led to improved performance or morale. This will demonstrate your ability to develop others effectively.
✨Familiarise Yourself with Performance Metrics
Get comfortable with performance management frameworks and metrics used in account management. Be prepared to discuss how you would monitor and improve team performance using data. This shows that you’re results-driven and understand the importance of analytics in achieving targets.
✨Brush Up on Your Negotiation Skills
As the role involves contract negotiation, be ready to talk about your experience in this area. Prepare to share strategies you’ve used to secure favourable outcomes in negotiations. This will highlight your commercial acumen and ability to drive growth for the SMB sector.
