Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Shape customer engagement strategies and launch exciting new features for Deliveroo Plus.
- Company: Join Deliveroo, a tech-driven leader in the rapidly expanding food delivery industry.
- Benefits: Enjoy healthcare, generous leave, and support for charitable causes.
- Why this job: Make a real impact in a fast-paced environment while working with diverse teams.
- Qualifications: 4+ years in growth strategy or customer engagement, with strong communication skills.
- Other info: Be part of a small team making a big difference in a dynamic market.
The predicted salary is between 36000 - 60000 £ per year.
About the role
You’ll be the voice of our customer and the expert on our market. You’ll play a vital role in shaping the acquisition and engagement strategy for Deliveroo Plus. Working closely with product teams, you’ll help launch new features and products designed to acquire, engage and grow our subscriber base. This is a fast paced, data driven and highly cross functional environment, so you’ll need to be creative, commercially savvy and highly collaborative.
What you’ll be doing
-
Our subscriber base is complex and a varied group. This role calls for a deep interest in how customers behave and think
-
Support the development and prioritisation of acquisition and engagement initiatives ensuring they are financially viable and sustainable, in partnership with our Product and Local marketing team
-
Lead on defining customer segment strategies and identify the most effective levers to drive customer engagement.
-
Lead and execute the end to end go-to-market strategies for Acquisition & Engagement initiatives including targeted marketing campaigns and product feature launches.
-
Manage the Plus lifecycle roadmap by proposing, developing and optimising our Plus CRM journeys, in collaboration with Central CRM and local marketing teams
-
Act as primary link between Local Markets and Central Plus team, ensuring all initiatives are adapted to support local market objectives and context.
-
Monitor, analyse and share post campaign and initiative performance, providing regular updates and insights to the Loyalty team, local market teams, partners and wider business.
Requirements
-
+4 years experience, ideally in high growth consumer facing organisations
-
Bachelor’s degree
-
Previous experience with growth strategy, product marketing or customer engagement
-
Experience working in a matrixed organisations, ideally global
-
Experience working with product and insights teams
-
Skilled in leading complex, cross-functional projects
-
Strong communicated, practised in storytelling
-
Love for data
Interview process
-
Recruiter Screen
-
Business interview w/ Hiring Manager
-
Expertise, Impact & Stakeholder Interviews
-
Final Interview
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don\’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
#J-18808-Ljbffr
Loyalty Manager employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Deliveroo. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for your interviews by diving deep into Deliveroo's mission and values. Show us how your experience aligns with our goals, especially around customer engagement and growth strategies.
✨Tip Number 3
Be ready to showcase your data skills! We love numbers, so come prepared with examples of how you've used data to drive decisions or improve customer experiences in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our team at Deliveroo.
We think you need these skills to ace Loyalty Manager
Some tips for your application 🫡
Show Your Passion for Customers: When writing your application, let your enthusiasm for understanding customer behaviour shine through. We want to see how you can be the voice of our customers and how that passion can drive engagement strategies.
Be Data-Driven: Since this role is all about data, make sure to highlight your experience with data analysis in your application. We love candidates who can turn numbers into insights, so share examples of how you've used data to inform your decisions.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Loyalty Manager role. We appreciate when candidates take the time to connect their background to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deliveroo
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding customer behaviour and preferences. Familiarise yourself with Deliveroo's subscriber base and think about how you can leverage data to enhance engagement strategies. This will show your passion for the role and your ability to be the voice of the customer.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with product teams and local marketing, prepare examples of past experiences where you've successfully led cross-functional projects. Highlight your communication skills and how you’ve navigated complex team dynamics to achieve common goals.
✨Be Ready to Discuss Data-Driven Decisions
Brush up on your analytical skills and be prepared to discuss how you've used data to inform your marketing strategies in previous roles. Think of specific campaigns or initiatives where data played a crucial role in driving customer engagement and acquisition.
✨Craft Your Go-To-Market Strategy
Think about how you would approach launching new features or products for Deliveroo Plus. Prepare a mini go-to-market strategy that includes targeted marketing campaigns and customer segment strategies. This will demonstrate your strategic thinking and creativity during the interview.