At a Glance
- Tasks: Lead a team to transform user insights into impactful product strategies.
- Company: Join Deliveroo, part of DoorDash, in a dynamic and innovative environment.
- Benefits: Flexible working, career growth, and a culture built for builders.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Make a real impact in a fast-paced marketplace that affects millions daily.
- Qualifications: Proven leadership in research and expertise in qualitative and quantitative methodologies.
The predicted salary is between 60000 - 80000 £ per year.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. We’re looking for a Senior Research Manager, Consumer to join our London team. In this role, you’ll lead a team of researchers across global markets to turn complex user insights into product strategies, while building the AI-powered research tools of the future.
What You’ll Be Doing
- Lead and develop talent: Hire, mentor, and grow a high-performing team of senior researchers, fostering an environment where they can deliver their best work.
- Drive product strategy: Partner closely with Design, Product Management, and Strategy leaders to turn ambiguous user problems into insights that move core product metrics.
- Build AI-native research systems: Architect and scale the tooling your team runs on—including prompt libraries, evaluation pipelines, and automated workflows—to multiply team leverage.
- Stay close to the craft: Actively lead and build complex, multi-method research projects alongside your team rather than just reviewing their work from a distance.
- Operationalise knowledge: Write clear documentation, onboard cross-functional teams to new research systems, and iterate on processes based on real feedback.
What You’ll Need to Thrive
Essential- Proven leadership capability: Significant experience hiring, managing, and developing senior researchers within high-performing teams.
- Mastery of the research craft: Deep and wide expertise across qualitative and quantitative research methodologies, tools, and analyses.
- Strategic cross-functional partnership: Proven ability to build trusted relationships with Design, Product, and Strategy leaders to influence long-term product roadmaps.
- A leverage-first mindset: Demonstrated success building systems, frameworks, or tools that scale research impact across an entire business unit.
- Comfort with ambiguity: Exceptional ability to navigate fast-moving, dynamic environments and bring structure to complex problem spaces.
- Marketplace experience: Experience working within high-growth consumer tech or complex, three-sided marketplace environments.
- AI tooling familiarity: Practical experience building or implementing LLM-powered tools, prompt workflows, or automated research pipelines.
Why Join Us?
At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.
- See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
- Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.
- A culture built for builders High standards, collaboration, flexible working and continuous learning.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Senior Research Manager, Consumer in London employer: Deliveroo
Deliveroo is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior Research Manager to thrive. With a commitment to solving meaningful problems in a dynamic marketplace, employees enjoy opportunities for rapid career growth, flexible working arrangements, and the chance to make a tangible impact on millions of consumers daily. The London office is a hub for creativity and diversity, ensuring that every team member feels valued and empowered to contribute their best work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Research Manager, Consumer in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for your interviews by practising common questions and scenarios related to research management. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your leadership skills effectively.
✨Tip Number 3
Showcase your passion for AI and consumer insights during interviews. Share examples of how you've used innovative tools in past projects. This will demonstrate that you're not just a fit for the role, but also excited about the future of research.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Senior Research Manager, Consumer in London
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in hiring and developing teams. We want to see how you've fostered high-performing environments and helped others shine in their roles.
Demonstrate Your Research Mastery:Dive into your expertise with both qualitative and quantitative research methods. We’re looking for someone who can turn complex insights into actionable strategies, so don’t hold back on showcasing your skills!
Emphasise Cross-Functional Collaboration:Share examples of how you’ve partnered with design, product management, and strategy teams. We love seeing candidates who can build trusted relationships and influence product roadmaps.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Deliveroo
✨Know Your Research Inside Out
Make sure you have a solid grasp of both qualitative and quantitative research methodologies. Be ready to discuss specific projects where you've applied these methods, as well as how they can be leveraged to drive product strategy.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in hiring, mentoring, and developing high-performing teams. Discuss how you've fostered an environment for your team to thrive and deliver their best work.
✨Demonstrate Strategic Partnership
Think about times when you've successfully collaborated with Design, Product Management, or Strategy leaders. Be prepared to share how you influenced product roadmaps and turned user insights into actionable strategies.
✨Embrace Ambiguity
Expect questions that assess your comfort with navigating complex problem spaces. Share experiences where you've brought structure to ambiguity and how you’ve built systems or tools that scale research impact.
