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For Companies At a Glance
- Tasks: Lead strategic programmes to enhance customer experience and operational excellence.
- Company: Join Deliveroo, a fast-growing company prioritising diversity and employee welfare.
- Benefits: Enjoy healthcare, generous leave, and support for charitable causes.
- Why this job: Make a real impact in a dynamic environment while leading cross-functional teams.
- Qualifications: Proven experience in programme leadership and strategic planning.
- Other info: Hybrid role with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced Senior Programme Manager to join the Customer Experience Programme Management Function for a 12-month fixed-term maternity cover. This role is central to delivering complex programmes that improve service quality, reduce cost, and scale operational excellence across Deliveroo's global support ecosystem - including Customer Care, Partner Services Centre (PSC), Rider Services Centre (RSC) and Trust/Fraud.
Reporting to the Head of Customer Experience Programme Management, you will orchestrate the delivery of strategic, cross-functional programmes that span operations, product, strategy, technology and markets. You will ensure benefits realisation, clarity, alignment, and momentum across multiple teams to land change effectively and sustainably.
What You’ll Be Doing
- Lead Strategic Programmes: Manage the end-to-end delivery of high-impact initiatives across Support and Trust, ensuring robust planning, governance, and progress tracking.
- Programme Governance & Reporting: Establish clear structures for status tracking, risk management, and executive reporting, ensuring transparency and accountability.
- Cross-Functional Alignment: Build trusted relationships with senior stakeholders across Product, Markets, Tech, Data Science, Strategy, Operations, facilitating alignment, managing dependencies, and removing delivery barriers.
- Insight & Impact Measurement: Monitor progress and impact on success metrics, and communicate impact clearly and persuasively to senior leadership throughout the programme lifecycle.
- Champion Best Practices: Embed programme management excellence across the group by developing and implementing effective frameworks, tools, and ways of working that enable consistent, high-quality delivery.
Requirements
- Extensive Programme Leadership: Proven experience delivering complex, cross-functional programmes with measurable business impact across multiple markets or functions.
- Strategic Planning & Delivery: Able to translate strategy into actionable roadmaps, manage interdependencies, and drive effective execution in ambiguous environments.
- Change Leadership: Skilled in leading large-scale change, influencing adoption of new tools and processes, and driving alignment across senior stakeholder groups.
- Operational & Commercial Acumen: Strong understanding of customer operations or service environments, balancing efficiency, quality, and experience.
- Structured & Analytical Thinking: Excellent problem-solving skills, with the ability to interpret data, anticipate risks, and make clear, evidence-based recommendations.
- Communication & Influence: Exceptional communicator, comfortable engaging senior audiences, simplifying complexity, and enabling clear decision-making.
- Collaboration & Resilience: Able to lead through influence, coordinate across diverse teams, maintaining focus and momentum in fast-paced, evolving and uncertain contexts.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Senior Programme Manager - Maternity 12m FTC in London employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Manager - Maternity 12m FTC in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or through industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Programme Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to programme management. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Don’t forget to research Deliveroo’s culture and values! We want to see how you align with our mission and how you can contribute to our diverse workplace. Tailor your responses to reflect this understanding during your interviews.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Programme Manager - Maternity 12m FTC in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in programme management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; focus on what you've achieved in previous roles. Quantify your successes with metrics where possible, as this will help us see the impact you've made.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and long-winded explanations.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received properly and allows us to process it more efficiently. Plus, it’s super easy!
How to prepare for a job interview at Deliveroo
✨Know Your Programmes Inside Out
Before the interview, dive deep into the specifics of programme management. Familiarise yourself with Deliveroo's customer experience initiatives and think about how your past experiences align with their goals. Be ready to discuss how you've successfully led similar programmes in the past.
✨Master the Art of Communication
As a Senior Programme Manager, you'll need to communicate effectively with senior stakeholders. Practice articulating complex ideas simply and clearly. Prepare examples of how you've influenced decision-making in previous roles, showcasing your exceptional communication skills.
✨Showcase Your Change Leadership Skills
Be prepared to discuss your experience in leading large-scale change. Think of specific instances where you drove alignment across teams and managed resistance. Highlight your ability to influence adoption of new tools and processes, as this will be crucial for the role.
✨Demonstrate Analytical Thinking
Bring examples that showcase your structured and analytical thinking. Discuss how you've used data to anticipate risks and make evidence-based recommendations. This will help illustrate your problem-solving skills and your ability to drive effective execution in ambiguous environments.
