At a Glance
- Tasks: Lead and shape the courier network's performance across multiple markets.
- Company: Join Deliveroo, a dynamic company transforming how people shop and eat.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Be part of an inclusive culture that values diversity and collaboration.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Proven leadership skills and strategic vision in complex environments.
The predicted salary is between 60000 - 75000 £ per year.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a Senior Manager, Courier & Logistics - EU P&P, Rider Supply (L5) to join our London team on a 10-month Fixed-Term Contract (FTC). This is a hybrid role, based in our London Head Office (The River Building) with an expectation of around 60% of your time spent in the office. In this role, you’ll help us shape the performance and stability of our courier network across multiple markets, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand.
Get to know our Commercial team — what drives us, how we work, and what you can expect.
What You’ll Be Doing
You’ll be joining the Strategy & Operations team. This team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time to maintain a reliable and adaptable supply base.
Here’s what your day-to-day might look like:
- Strategic Direction & Execution
- Set the strategic vision for your team, translating high-level business goals into clear, actionable workstreams that support network stability and resilience.
- Act as a talent multiplier by coaching, developing, and managing a high-performing team, fostering a culture of ownership and technical excellence.
- Network Operations & Performance
- Maintain a deep pulse on network dynamics beyond onboarding, identifying emerging risks or opportunities and implementing effective operational responses.
- Balance team capacity against fast-moving operational demands, ensuring your team successfully acts as the bridge between data-driven insights and cross-market execution.
- Stakeholder Leadership & Influence
- Act as the primary advocate for your team across the wider business, building strong relationships with Product, Data, and broader Operations functions.
- Secure cross-functional buy-in, clearly communicate strategic trade-offs to senior leadership, and align stakeholders on scaling initiatives.
What You’ll Need to Thrive
Essential
- Proven people leadership: Demonstrated experience managing and developing high-performing teams in complex, fast-paced environments, with a strong ability to coach direct reports.
- Strategic vision: Proven capability to translate high-level business objectives into clear, actionable frameworks and own the execution end-to-end.
- Strong stakeholder management: Expert at building relationships across product, data, and operations, with a proven ability to influence senior leadership.
- Data-driven decision making: Strong competence navigating ambiguity, using data to structure complex problems, guide prioritisation, and measure collective impact.
- Bias for outcomes: A track record of focusing on scalable business outcomes rather than just output, cultivating an environment of continuous improvement and iteration.
Nice to Have
- Prior experience within courier, logistics, or gig economy operations.
- Familiarity with experimentation, measurement design, and operational change management.
- Experience using basic automation tools (such as Zapier, smart spreadsheets, or basic scripts) to streamline repetitive workflows in high-volume operations.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Senior Manager, Courier & Logistics - EU P&P, Rider Supply (10 month FTC) in London employer: Deliveroo
Deliveroo is an excellent employer that fosters a vibrant work culture in Leeds, where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members can advance their careers while making a meaningful impact in the local community. Join us to be part of a dynamic marketplace that values your contributions and rewards your efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Courier & Logistics - EU P&P, Rider Supply (10 month FTC) in London
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Senior Manager, Courier & Logistics - EU P&P, Rider Supply (10 month FTC) in London
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Senior Manager, Courier & Logistics - EU P&P, Rider Supply (10 month FTC) in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Deliveroo. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Deliveroo
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Deliveroo and demonstrate your readiness to engage with their systems right away.
