At a Glance
- Tasks: Manage rider communications and campaigns, ensuring accuracy and compliance.
- Company: Join Deliveroo, a leading food delivery service transforming the marketplace.
- Benefits: Impactful work, fast-paced environment, career growth, and inclusive culture.
- Other info: Hybrid working model with opportunities for personal and professional development.
- Why this job: Make a real difference in a dynamic team while developing your skills.
- Qualifications: Fluent in English, French, and Dutch with CRM experience.
The predicted salary is between 35000 - 45000 £ per year.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for an Operations Communication & Content Analyst to join our Brussels team. In this role, you’ll sit at the intersection of operational execution and data-driven decision-making, ensuring that our communications to riders in Belgium are accurate, compliant, and continuously improved through insights.
What You’ll Be Doing
You’ll be joining the Operations team. You will work closely with local stakeholders and Central Rider Communications teams to deliver operational and regulatory messages, managing the full campaign lifecycle for the Belgian market.
Here’s what your day-to-day might look like:
- End-to-End Campaign Execution: Own the setup, testing, and launch of rider communications across email, in-app, and web platforms using CRM tools (Braze).
- Audience Segmentation: Set up and validate complex audience segments, ensuring all mandatory approval and documentation processes are followed with zero errors.
- Compliance & Coordination: Partner with Legal, Policy, and Central CRM teams to ensure all communications meet strict regulatory requirements and tax-related standards.
- Performance Analysis: Track and analyse engagement metrics to identify trends, risks, and opportunities within the rider lifecycle (activation, retention, and reactivation).
- Stakeholder Management: Act as the proactive link between local and central teams, providing visibility on timelines, blockers, and documentation of campaign outcomes.
What You’ll Need to Thrive
Essential
- Trilingual Fluency: Excellent written and verbal communication skills in English, French, and Dutch.
- CRM & Technical Skills: Significant experience with CRM tools (ideally Braze) and proficiency in data tools like Google Sheets and Looker.
- Analytical Foundation: Strong ability to work with data to assess campaign performance and support high-stakes operational decisions.
- Meticulous Accuracy: High attention to detail with a proven ability to follow structured processes within strict compliance frameworks.
- Organisational Strength: Proven ability to manage multiple priorities and regulatory deadlines in a fast-paced, high-responsibility environment.
Nice to Have
- Previous experience specifically in rider or courier operations within the gig economy.
- Experience managing tax-related or authority-driven communication initiatives.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.
Ways of Working
This role is based in our Brussels office with a hybrid model requiring at least 3 days per week on-site.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
Rider Communications & CRM Campaign Analyst in London employer: Deliveroo
Deliveroo is an exceptional employer that empowers its employees to make a tangible impact in a dynamic marketplace. With a strong focus on innovation and growth, our Brussels team fosters a collaborative and inclusive culture where you can develop your skills and advance your career while working on meaningful projects. Enjoy the benefits of a hybrid work model, autonomy in your role, and the opportunity to be part of a global team dedicated to transforming the way people shop and eat.
StudySmarter Expert Advice🤫
We think this is how you could land Rider Communications & CRM Campaign Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Deliveroo. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for your interview by knowing the company inside out. Understand Deliveroo's mission and values, and think about how your skills in CRM and data analysis can contribute to their goals.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to drive decisions in past roles. This will demonstrate your fit for the Operations Communication & Content Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team.
We think you need these skills to ace Rider Communications & CRM Campaign Analyst in London
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires trilingual fluency, make sure to highlight your English, French, and Dutch skills in your application. Use examples that showcase your communication prowess—this is your chance to shine!
Be Data-Driven:We love numbers! When discussing your experience, include specific metrics or outcomes from past campaigns you've worked on. This will demonstrate your analytical foundation and how you can contribute to our data-driven decision-making.
Attention to Detail is Key:Given the compliance aspect of the role, it's crucial to show that you have a meticulous approach. Mention any processes you've followed in previous roles that required high accuracy and adherence to regulations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Deliveroo
✨Know Your CRM Tools
Make sure you brush up on your knowledge of CRM tools, especially Braze. Be ready to discuss how you've used these tools in past roles and how they can enhance rider communications. Showing familiarity with the technical aspects will impress the interviewers.
✨Demonstrate Your Analytical Skills
Prepare to showcase your ability to analyse data and draw insights from it. Think of specific examples where your analytical skills led to improved campaign performance or operational decisions. This role is all about data-driven decision-making, so be ready to highlight your experience.
✨Master Audience Segmentation
Understand the importance of audience segmentation in your campaigns. Be prepared to explain how you would set up and validate complex audience segments, ensuring compliance and accuracy. This shows that you can handle the intricacies of the role effectively.
✨Communicate Clearly and Confidently
Since this role requires trilingual fluency, practice articulating your thoughts in English, French, and Dutch. During the interview, demonstrate your communication skills by clearly explaining your ideas and experiences. This will help you stand out as a strong candidate for the position.
