Programme Manager, Commercial Enablement in London

As Programme Manager, Enablement, you will be responsible for managing the 'air traffic control' process of landing 'new news' and important information with our Commercial teams. You will work closely with the Head of Enablement and the broader Commercial Operations team to ensure we plan and deploy a co‐ordinated and aligned approach to all commercial readiness initiatives. This will include a wide range of initiatives such as new Marketing campaigns, relevant consumer insights or big internal change programmes. You will also be responsible for the day‐to‐day governance and management of our internal Commercial communication channels including our Enablement platform, Seismic.

Key Responsibilities:

• Support the Head of Enablement to embed our GTM strategy such that there is company wide understanding and alignment of how we communicate and embed important information with our Commercial teams.
• Manage the programme that allows us to efficiently capture and embed the Voice of the Customer into the GTM process.
• Create transparency of our GTM calendar and manage the Commercial readiness roadmap.
• Manage the 'air-traffic-control' overview of current and future GTM launches and their respective timelines.
• Identify potential resource or timeline clashes across launches and understand tradeoff decisions when necessary.
• Run Launch Readiness Meetings with initiative stakeholders and senior leadership.
• Enable Commercial teams to excel in their day to day operations.
• Own the day to day management, governance and content for our Commercial Enablement platform Seismic.
• Manage our additional internal Commercial communication channels such as email, Slack and Intranet.
• Connect Commercial Operations functions across relevant initiatives.
• Project Manage the build of Deliveroo's Communication Orchestration engine.

Key Competencies:

• Project Management: ability to manage and progress multiple, complex projects in parallel.
• Change Management: utilises a range of proven techniques to manage a diverse team through a series of change.
• Process Design: can map out end‐to‐end processes, identify inefficiencies, propose solutions and build the case for change.
• Problem-solving & Strategic Thinking: Clearly frames increasingly broad or complex issues and recommends solutions.
• Communication & Influence: Listens actively and empathetically, simplifies complex ideas and collaborates effectively.
• Team Development and Community‐Building: A team player who readily collaborates cross‐functionally.

Why Deliveroo:

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

Workplace & Diversity:

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.