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- Tasks: Support restaurant partners with inquiries and create menus in a fast-paced environment.
- Company: Join Deliveroo, a leading food tech company prioritising people and diversity.
- Benefits: Competitive benefits including health, family support, and career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the food industry.
- Qualifications: Customer service experience and strong communication skills in English and Cantonese.
- Other info: Exciting career advancement in one of the fastest-growing startups.
The predicted salary is between 24000 - 36000 £ per year.
Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant partners globally a path to long term growth: a key part of our mission to become the definitive food company. We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. This is a junior role, the primary focus is in administration duties and menus creation. You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self-starter who is looking for a job that has career advancement opportunities.
Key Responsibilities- Provide the best-in-class onboarding and partner experiences in every stage.
- Assist our restaurants’ partners by answering their enquiries through the hotline and email in a professional manner.
- Online menu entry - Create and amend menu for our restaurants’ partners in an efficient manner.
- Ensure data accuracy when maintaining restaurants’ records and escalate promptly when needed.
- Identifying, escalating priority issues and reporting to the high-level management.
- Proactively providing feedback/suggestions to team leads to help improve our restaurants’ experience.
- Work closely with team and team leads to ensure individual requirements and expectations are met.
- Experience in a high call volume environment.
- Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing.
- Ability to use multiple systems and multitask in a fast-paced environment.
- Ability to quickly assess a situation and problem solve to point of resolution.
- Cheerful personality, good team player and ability to work under pressure in a fast-paced environment.
- Required customer service experience.
Partner Success Executive in London employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Executive in London
✨Tip Number 1
Get to know the company inside out! Research Deliveroo's mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be answering inquiries from restaurant partners, being clear and professional is key. Role-play with a friend or use mock scenarios to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle the fast-paced environment and high call volume.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take the next step in your career with us.
We think you need these skills to ace Partner Success Executive in London
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any experiences or interests that connect you to the restaurant industry. We want to see that you're excited about being part of our mission.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any relevant skills that match the job description. We appreciate when candidates take the time to show us why they’re a great fit!
Be Professional Yet Friendly: Since you'll be dealing with our restaurant partners, it's important to strike the right tone in your written application. Keep it professional but don’t be afraid to let your cheerful personality come through. We love a good team player!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Deliveroo
✨Know the Company Inside Out
Before your interview, make sure you research Deliveroo thoroughly. Understand their mission, values, and the specific products they offer to restaurant partners. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about assisting restaurant partners, be prepared to discuss your previous customer service experiences. Think of specific examples where you successfully resolved issues or provided exceptional support, as this will demonstrate your capability to handle inquiries professionally.
✨Practice Multitasking Scenarios
Given the fast-paced environment, practice how you would manage multiple tasks at once. You might be asked to describe a time when you had to juggle several responsibilities. Prepare a few scenarios that highlight your ability to stay organised and efficient under pressure.
✨Bring Your Cheerful Personality
Deliveroo values a cheerful personality, so let your enthusiasm shine through during the interview. Be friendly and approachable, and don’t hesitate to show your passion for food and helping others. A positive attitude can make a significant difference in how you’re perceived by the interviewers.
