At a Glance
- Tasks: Shape the performance of our courier network and ensure strong engagement across multiple markets.
- Company: Join Deliveroo, a tech-driven company transforming the food industry.
- Benefits: Competitive benefits, flexible working, and a focus on employee welfare.
- Other info: Dynamic hybrid work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by solving complex problems and building scalable systems.
- Qualifications: Experience in operational improvements, strong analytical skills, and stakeholder management.
The predicted salary is between 50000 - 60000 £ per year.
The Planning & Performance team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time. Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale.
As an Operations Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand. This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will be accountable for maintaining a healthy and responsive supply base throughout the lifecycle, ensuring it aligns with business and customer needs. You will operate as a hands-on operator, taking initiatives from concept through to execution and continuous improvement. Working closely with cross-functional partners across operations, product, analytics, and other central teams, you will translate data and insights into scalable strategies and frameworks. Acting as the bridge between analysis and execution, you will build practical playbooks and mechanisms that drive consistent performance across markets.
Requirements
- Demonstrated experience leading and delivering operational improvements or strategic initiatives in complex, fast-paced environments.
- Strong analytical capability. You are comfortable navigating ambiguity, structuring problems clearly, and using data to inform decisions and prioritisation.
- Working knowledge of SQL and comfort working with large datasets.
- Strong stakeholder management skills. You can align cross-functional partners around shared goals, communicate trade-offs clearly, and drive adoption of new processes or ways of working.
- A strong bias for outcomes. You focus on delivering impact, measuring results, and iterating based on evidence and learning.
Preferred, but not required
- Familiarity with experimentation, measurement design, and operational change management.
- Experience with courier, logistics, or gig economy operations.
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company working at pace, with the autonomy to build, test, and ship. If you enjoy solving messy problems and turning them into scalable systems, you will find plenty to do here.
This role is based in our London Head Office (The River Building) and follows our hybrid working approach, with an expectation of around 60% of your time in the office. We aim to be flexible where possible, balancing individual needs with collaboration, stakeholder engagement, and delivery.
At Deliveroo, people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits across health, family, finance, community, growth, and time away. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We welcome people from all backgrounds and identities. All you need is a passion for (most) food and a desire to be part of building one of the fastest growing technology businesses in an exciting space.
Ops Manager - Courier Network Optimizer (Hybrid London) employer: Deliveroo
Deliveroo is an exceptional employer that prioritises the well-being and growth of its employees, offering a dynamic work culture where innovation thrives. With a hybrid working model based in London, employees enjoy flexibility while collaborating with cross-functional teams to drive impactful operational strategies. The company provides competitive benefits and fosters a diverse environment, making it an ideal place for those passionate about transforming the food industry through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Manager - Courier Network Optimizer (Hybrid London)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more folks you know, the better your chances of landing that Ops Manager gig.
✨Tip Number 2
Show off your analytical skills! When chatting with potential employers, be ready to discuss how you've used data to drive operational improvements. Share specific examples that highlight your ability to turn insights into action.
✨Tip Number 3
Be hands-on! Employers love candidates who can take initiatives from concept to execution. Talk about your experience in building practical playbooks or automating processes. It shows you're not just a thinker, but a doer too!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It gives us a chance to get to know you better and understand how you can fit into our dynamic team at Deliveroo.
We think you need these skills to ace Ops Manager - Courier Network Optimizer (Hybrid London)
Some tips for your application 🫡
Show Your Passion for Operations:When you're writing your application, let your enthusiasm for operations shine through! We want to see how your experience aligns with our mission of maintaining a reliable and adaptable courier network. Share specific examples that highlight your operational improvements or strategic initiatives.
Be Data-Driven:Since we love data at StudySmarter, make sure to showcase your analytical skills in your application. Talk about how you've used data to inform decisions or solve problems in the past. If you’ve got experience with SQL or building dashboards, don’t forget to mention it!
Highlight Your Stakeholder Management Skills:In this role, you'll be working closely with various teams, so it's crucial to demonstrate your ability to manage stakeholders effectively. Use your application to share instances where you've aligned cross-functional partners around shared goals or communicated trade-offs clearly.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it.
How to prepare for a job interview at Deliveroo
✨Know Your Data
As an Ops Manager, you'll need to demonstrate your analytical skills. Brush up on SQL and be ready to discuss how you've used data to inform decisions in past roles. Prepare examples of how you've identified gaps or opportunities using data insights.
✨Showcase Your Stakeholder Skills
This role requires strong stakeholder management. Think of instances where you've aligned cross-functional teams around shared goals. Be prepared to discuss how you communicated trade-offs and drove adoption of new processes.
✨Emphasise Your Operational Improvements
Highlight your experience in leading operational improvements. Prepare specific examples of strategic initiatives you've delivered in fast-paced environments. Focus on the impact these initiatives had on performance and stability.
✨Demonstrate Your Problem-Solving Mindset
The role involves navigating ambiguity and structuring problems clearly. Be ready to share how you've tackled messy problems in the past and turned them into scalable solutions. Show your bias for outcomes by discussing how you measure results and iterate based on evidence.
