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For Companies At a Glance
- Tasks: Lead a team to onboard new restaurants and boost their order volume.
- Company: Join Deliveroo, a tech-driven company transforming food delivery.
- Benefits: Enjoy health perks, flexible work, and growth opportunities.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: 2+ years of management experience and fluent in Flemish and English.
- Other info: Diverse workplace that values your unique identity and ideas.
The predicted salary is between 28800 - 43200 £ per year.
As a New Partner Experience Team leader you will manage a team of Flemish speaking New Partner Experience agents, working to get new restaurants running on Deliveroo, and growing their order volume. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the EU Head of New Partner Experience and will work in the Manchester office on a hybrid basis.
Responsibilities
- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
Required skills
- 2+ years management experience
- Native or fluent in Flemish and English
- Experience in account management or customer service desirable
- Work to targets with a get up and go attitude
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.
New Partner Experience Team Lead - Flemish Speaking in London employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Partner Experience Team Lead - Flemish Speaking in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Deliveroo. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Deliveroo’s mission and values, and think about how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace New Partner Experience Team Lead - Flemish Speaking in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your excitement about helping new restaurants succeed and how you can contribute to our mission at Deliveroo.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your management experience and any relevant skills that match what we're looking for. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the New Partner Experience Team Lead role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Deliveroo
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a successful team in a fast-paced environment like Deliveroo. Think about how you can coach and motivate a team of New Partner Experience Agents. Be ready to share examples from your past management experience that highlight your ability to develop skills and foster a positive team culture.
✨Showcase Your Language Skills
Since this role requires fluency in Flemish and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or discuss scenarios where effective communication was key. Practising common phrases or industry-specific vocabulary in both languages can give you an edge.
✨Understand the Onboarding Process
Familiarise yourself with the onboarding processes for new restaurants at Deliveroo. Think about how you would refine these processes to ensure success for new partners. During the interview, share your ideas on how to make the onboarding experience smoother and more effective, showing that you’re proactive and solution-oriented.
✨Prepare for Performance Management Questions
Expect questions around performance management and goal-setting. Reflect on how you've previously established performance frameworks and how you’ve helped teams hit their targets. Be ready to discuss specific metrics you’ve used and how you’ve adapted strategies based on team performance.
