Multi-Site Manager - Editions NL in London

Location: London - The River Building HQ

Employment Type: Full time

Department: Deliveroo Cost Center Hierarchy COO New Verticals Global Site Operations Editions Site Operations UK & FR

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP.

About Editions: Deliveroo Editions were the world’s first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards – outperforming their brick & mortar KPI’s!

The Role – Multi-Site Manager: The Multi-Site Manager is responsible for driving the highest possible performance across their sites. They support and hold the Site Manager accountable in their daily running of site operation.

What You’ll be Doing:

• Plan your work week most effectively between your respective sites (1-4) to ensure that you have the greatest possible impact on your team and the operation.
• Lead through your respective teams, working closely with the Site Manager(s) in your respective sites (1-4), to achieve all company objectives and goals.
• Lead in accordance with the Deliveroo values and ensure your team follows suit.
• Execute cost control and adherence to budgets.
• Recruit and onboard Editions team members within your respective site.
• Develop, train and motivate all employees to achieve company targets.
• Complete high quality schedules, ensuring appropriate staffing level for your respective sites.
• Demonstrate operational excellence by meeting KPI targets across your respective sites.
• Supervise compliance to company standard operating procedures (SOPs).
• Drive strong standards within your sites, adhering to merchandising and space management principles.
• Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation.
• Build strong relationships with your restaurant partners.
• Liaise with your various counterparts across the business to improve overall operational performance.

Requirements:

• Minimum of 3-4 years of management level food & beverage experience.
• Be adaptable and embrace change as it presents itself.
• A good understanding and track record in managing and influencing the P&L and KPIs performance of your business.
• Capability and track record for project management.
• Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV).
• Great knowledge of food safety and health and safety compliance requirements.
• Previous experience in leading a team, including recruiting, training, and developing team members.
• Can demonstrate excellent communication skills, both verbally and written.
• Highly organised individual with exceptional attention to detail.
• Tech-savvy and comfortable working with numbers and using data to inform your decisions.
• ‘Can do, never give up’ attitude and the desire to grow and succeed.
• Right to work in the relevant country.
• Willingness to travel between multiple locations in line with Deliveroo Travel Policy.
• Valid Driving Licence or in the process of obtaining a full licence.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.