Manager, B2B Marketing Operations in London

The Role

As Manager, B2B Marketing Operations, you will be responsible for the design, build, delivery and optimisation of Deliveroo's external B2B communications. With your team of operations executives, you will ensure that we communicate with the right person at the right time, across an increasing selection of channels. As part of a wider program to improve how Deliveroo communicates with our partners, you will play an integral role in designing and testing new campaigns, cadences and channels. Beyond your immediate team, you will also be a key member of the Commercial Operations Management Team reporting to the Commercial Operations Director. As such, you will contribute to defining and embedding our wider approach to commercial enablement, in support of building a market-leading proposition for all of our restaurant and retail partners through our frontline teams.

What You will be responsible for:

• Managing the execution of Deliveroo's B2B Partner communication strategy
• Overseeing the B2B marketing calendar, working closely with relevant internal teams to plan, schedule, QA and deliver a variety of communications across multiple channels.
• Optimising campaign planning and execution to balance the needs of strategy, business goals and frequency.
• Surfacing and resolving trade-off decisions to ensure smooth campaign execution and maximum business impact.
• Integrating and then overseeing the execution of internal communications that are sent to Deliveroo frontline teams, aligned to those that are sent externally to Partners.

Optimising and improving Deliveroo's B2B Partner communications:

• Implementing the necessary campaign tracking and performance reporting mechanisms to optimise campaigns inflight and provide stakeholders with timely insight, producing recommendations to optimise.
• Collecting and sharing best practices for campaign design and execution based on data, partner feedback and industry best practices.
• Using data, insights and best practices to inform the evolution of Deliveroo's B2B communications strategy.

Set and deliver the strategy for Deliveroo's B2B Marketing technology stack:

• Acting as the business owner for key B2B technology including Salesforce Marketing Cloud, Pardot and other internal tools including the necessary integration with other systems.
• Working closely with business and product counterparts to constantly improve the capabilities of our marketing technology, optimising based on data, experience and industry developments.

Technical Skills required:

• Experience using Pardot and Salesforce Marketing Cloud (must have).
• Knowledge of Sales Cloud data structures.
• Experience using Marketing automation, planning & management, SEO and other analytical tools.
• Working knowledge of HTML, CSS, AMPscript and SQL.

Key Competencies:

• Problem-Solving & Strategic Thinking: Consistently applies structured thinking to own and others' work. Provides thoughtful frameworks for weighing trade-offs in unclear situations. Drives forward-thinking analyses. Coaches others in building blocks of strategic thinking. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate.
• Data Analytics: Highly numerate, able to translate business problems into data problems and design analytical products which help the business answer these questions at scale. Expert at selecting the right metric for the right problem, and communicating these effectively, even to non-technical stakeholders. Experience in BI tools (Looker / Tableau) and strong SQL skills is highly recommended.
• Project Management: Ability to manage and progress multiple complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions.
• Delivery: Sets clear performance management framework and routines to ensure objectives are met, with escalation routes in place to resolve off-track issues. Builds a performance culture that celebrates successes while learning from mistakes whilst avoiding a 'blame culture'.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace & Diversity

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.