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- Tasks: Lead and develop training programmes for customer care operations in a dynamic environment.
- Company: A leading food delivery company based in London with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for international travel.
- Why this job: Make a real impact by mentoring teams and shaping the future of customer care.
- Qualifications: Experience in training facilitation and proficiency in instructional design tools.
- Other info: Exciting leadership role with cross-functional collaboration and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading food delivery company in London is seeking a Training & Development Manager to lead and develop scalable training programs for customer care operations. You will mentor teams and collaborate cross-functionally, using innovative learning strategies.
Ideal candidates should have experience in training facilitation and be proficient in instructional design tools. This hybrid role also involves stakeholder management and substantial leadership responsibilities, with international travel required.
Global Training & Development Manager - Hybrid in London employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Training & Development Manager - Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company's training programs and their approach to customer care. We want to show that we’re not just interested in the role, but also passionate about their mission.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We need to be confident in showcasing our experience in training facilitation and instructional design.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Global Training & Development Manager - Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Global Training & Development Manager. Highlight your training facilitation experience and any instructional design tools you’ve used, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for training and development, and explain how your innovative learning strategies can benefit our customer care operations. Keep it engaging and personal.
Showcase Leadership Skills: Since this role involves substantial leadership responsibilities, be sure to highlight your previous leadership experiences. Share specific examples of how you've mentored teams or managed stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Deliveroo
✨Know Your Training Strategies
Make sure you’re well-versed in various training methodologies and innovative learning strategies. Be ready to discuss specific examples of how you've successfully implemented these in previous roles, especially in customer care operations.
✨Showcase Your Instructional Design Skills
Familiarise yourself with the instructional design tools mentioned in the job description. Bring along a portfolio or examples of training materials you've created, as this will demonstrate your proficiency and creativity in developing effective training programmes.
✨Prepare for Stakeholder Management Questions
Think about your past experiences managing stakeholders and how you’ve navigated challenges. Be prepared to share stories that highlight your leadership skills and ability to collaborate cross-functionally, as this is crucial for the role.
✨Embrace the Hybrid Nature of the Role
Since this is a hybrid position, be ready to discuss how you manage remote teams and maintain engagement. Share any experiences you have with international travel and how you adapt your training approaches to different cultures and environments.
