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For Companies At a Glance
- Tasks: Manage high-priority customer complaints and improve processes.
- Company: Leading delivery service company in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while working in a fast-paced setting.
- Qualifications: Experience in complaints handling and knowledge of regulations.
- Other info: Join a team that values innovation and customer care.
The predicted salary is between 36000 - 60000 £ per year.
A leading delivery service company in the United Kingdom is seeking a Senior Agent to manage high-priority customer complaints. The role involves resolving issues, liaising with stakeholders, and contributing to process improvements.
Ideal candidates will have proven experience in complaints handling and regulatory knowledge. This position offers a chance to impact customer experiences positively in a dynamic environment.
Global Escalations Specialist — Senior in London employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Escalations Specialist — Senior in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling. We should also think about specific examples from our past experiences that showcase our skills in resolving issues.
✨Tip Number 3
Show off our knowledge of the industry! Research the latest trends in customer service and be ready to discuss how we can contribute to process improvements during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the role.
We think you need these skills to ace Global Escalations Specialist — Senior in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and any relevant regulatory knowledge. We want to see how your skills align with the role of a Global Escalations Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving customer issues and how you can contribute to process improvements. Let us know what makes you the perfect fit!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed high-priority complaints in the past. We love seeing real-life scenarios where you've made a positive impact on customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Deliveroo
✨Know Your Stuff
Make sure you brush up on your complaints handling experience and regulatory knowledge. Be ready to share specific examples of how you've successfully resolved high-priority issues in the past. This will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Stakeholder Savvy
Since liaising with stakeholders is a key part of the role, think about times when you've worked with different teams or departments to resolve a customer complaint. Prepare to discuss how you navigated those relationships and what strategies you used to ensure everyone was on the same page.
✨Process Improvement Mindset
The company values contributions to process improvements, so come prepared with ideas! Think about any processes you've improved in previous roles and be ready to discuss how those changes positively impacted customer experiences. This shows you're proactive and focused on continuous improvement.
✨Stay Calm Under Pressure
As a Global Escalations Specialist, you'll likely face challenging situations. Practice answering questions about how you handle stress and maintain composure during difficult conversations. Share techniques you use to stay calm and focused, as this will demonstrate your ability to thrive in a dynamic environment.
