Executive Support Engineer in London

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo, we have a strong foundation in delivery; it's at the core of our business. We're now reimagining how we deliver internal services, shifting from reactive support to creating seamless, proactive, high-quality user experiences.

This role sits within our Site Platforms & Enterprise Operations function, supporting a modern and efficient technology experience for every Deliveroo employee. You'll partner with cross-functional teams across Network, AV, Security, and Enterprise Technology to ensure our senior leaders, including C-Suite and Board Members receive exceptional, reliable, and secure support.

The Deliveroo Enterprise Technology team conceives, designs, builds, and sustains the IT services powering Deliveroo's internal teams globally. We drive continual improvement and embrace automation wherever possible to deliver customer delight.

As an Executive Support Engineer, you will provide a highly personalised, white-glove support experience to Deliveroo's most senior stakeholders. This role requires exceptional professionalism, discretion, and the ability to perform calmly and confidently in high-pressure, high-visibility environments.

You will work directly with Executives and Board Members, acting as their trusted technical advisor. During quieter periods, you will proactively support improvements across our global End User Computing environments, contribute to business projects, and uphold strong service levels.

This is a 5-day per week on-site role based in our London Headquarters, typically between 08:00–18:00, with flexibility to support early-morning or late-evening meetings when required. Travel may also be required.

What You'll Be Doing

• Deliver top-tier, white-glove technical support to senior Executives and Board Members and their Executive Assistants across multiple time zones to plan, support, and execute technology requirements, ensuring seamless communication and reliable availability.
• Establish trust and credibility by demonstrating exceptional discretion, confidentiality, and professionalism.
• Act as an advocate for Executives, ensuring internal teams and external suppliers deliver a seamless IT experience.
• Resolve operational incidents rapidly across hardware, software, networking, identity, and authentication platforms.
• Proactively identify risks and improvements to minimise recurring incidents.
• Support a wide technology landscape, including Apple hardware, Google Workspace, SaaS tooling, identity platforms, SSO, automation tooling, AV systems, and workplace applications.
• Maintain high reliability of services by monitoring indicators such as availability, ticket trends, and overall service health.

Requirements

• Exceptional stakeholder management, communication, and relationship-building skills.
• Strong experience supporting Google Workspace environments.
• Advanced skills in macOS, Windows, and modern device management (JAMF, Intune).
• High technical competence in AV support, executive-level hardware/software issues, and network fundamentals.
• Experience with Slack and automation tooling.
• Strong understanding of security policies in an Enterprise environment.
• Highly self-motivated, proactive, and able to work independently.
• Extremely flexible with working patterns and responsibilities.
• Comfortable supporting early or late meetings as required.
• Willingness to travel when needed.

Nice to Have

• Chromebook
• AWS
• GitHub
• Python or other scripting languages
• Networking & Identity Access Management
• Team leadership or mentoring experience

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

A competitive and comprehensive compensation and benefits package

• Compensation: We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support. Up to 5% matched pension contributions.
• Equity: Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.
• Food: Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants.
• Time away: 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity.
• Work Life: Maternity, paternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent-friendly working culture.
• Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel.
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content.
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions.