At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service and operational excellence in our delivery kitchens.
- Company: Join Deliveroo, a global brand transforming the food delivery landscape.
- Benefits: Make a real impact, enjoy autonomy, and thrive in a fast-paced environment.
- Other info: Join a passionate team dedicated to innovation and community building.
- Why this job: Shape the future of food delivery while developing your leadership skills.
- Qualifications: Proven leadership experience and a hands-on approach to operations.
The predicted salary is between 35000 - 45000 £ per year.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a Site Team Leader to join our London team. In this role, you’ll support site management in achieving high performance, maximising customer satisfaction, and maintaining operational excellence within our Editions sites.
Get to know our Operations team — what drives us, how we work, and what you can expect.
What You’ll Be Doing
You’ll be joining the Deliveroo Editions team. Deliveroo Editions are the world's first delivery-only kitchens, partnering with fantastic restaurants to help them connect with hungry customers through market-leading service and selection. Here’s what your day-to-day might look like:
- Lead and prioritise: Work closely with site management to achieve company objectives, effectively prioritising tasks and delegating to the team during busy shifts.
- Oversee dispatch: Supervise the dispatch process to ensure the accurate handling of orders to riders, minimising mistakes during peak periods.
- Drive safety and standards: Maintain high levels of food safety and compliance, completing H&S checks to ensure a clean, organised, and legal site environment.
- Coach for compliance: Supervise adherence to standard operating procedures (SOPs) through robust supervision and impactful coaching of team members.
- Manage stakeholders: Communicate professionally with riders, neighbours, and contractors to uphold Deliveroo’s reputation and ensure smooth site operations.
What You’ll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
- Proven leadership: Demonstrated experience in training others and the ability to run shifts independently.
- Operational mindset: A strong hands-on approach with a proven track record of consistently hitting KPI targets.
- Excellent communication: Good proficiency in both written and spoken English, with the ability to communicate professionally with various stakeholders.
- Adaptability: Comfortable working and making decisions in a fast-paced, evolving environment.
- People management: Ability to supervise team timekeeping and breaks while fostering a positive and cooperative working culture.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.
Editions Site Operations Lead — KPI‑Driven Leader in London employer: Deliveroo
Deliveroo is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to make a tangible impact on the future of food delivery. Based in London, our team thrives in a fast-paced environment, offering ample opportunities for personal and professional growth while collaborating with passionate individuals who share a commitment to excellence. Join us to be part of a mission-driven company that values creativity, teamwork, and the pursuit of operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Editions Site Operations Lead — KPI‑Driven Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Deliveroo. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Deliveroo's mission and values, and think about how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s showtime.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows you're keen and keeps you on their radar. Plus, we love seeing enthusiasm!
We think you need these skills to ace Editions Site Operations Lead — KPI‑Driven Leader in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming the way people shop and eat. Share why you’re drawn to Deliveroo and what makes you a great fit for our Editions team.
Tailor Your Experience:Make sure to highlight your relevant experience in leadership and operations. We love seeing how your past roles have prepared you for this position. Use specific examples that demonstrate your ability to hit KPI targets and manage teams effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your skills and experiences that align with the Site Team Leader role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Deliveroo
✨Know Your KPIs
Before the interview, brush up on key performance indicators relevant to the role. Be ready to discuss how you've successfully met or exceeded KPIs in your previous positions. This shows you understand the importance of data-driven decision-making.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership experience. Think about times when you trained team members or led a shift. Highlight how you prioritised tasks and delegated effectively during busy periods to achieve operational excellence.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since you'll be managing various stakeholders, it’s crucial to demonstrate your communication skills. Consider role-playing with a friend to refine your responses and ensure you come across as confident and articulate.
✨Show Adaptability
Be ready to discuss how you've thrived in fast-paced environments. Share specific examples where you had to make quick decisions or adapt to changing circumstances. This will illustrate your ability to handle the dynamic nature of the role.
