Consumer Strategy & Operations Associate in London

You’ll be part of the Consumer Strategy & Operations (S&O) team, the central function responsible for driving platform Monthly Active User (MAU) growth, order frequency, Average Order Value (AOV) and consumer-side P&L performance. In this role, you’ll support and lead high-impact workstreams that inform where and how we grow, improve the consumer experience, and shape how we drive long-term commercial value from our customers.

You’ll partner closely with Product, Marketing, Commercial, Analytics and local markets to translate strategy into execution. This is a highly cross-functional role requiring strong analytical thinking, structured communication, and sound commercial judgment.

What You’ll Do

• Strategy & Insight
  • Work with senior team members to shape growth strategies across markets, segments, or verticals
  • Conduct analytical deep-dives to size opportunities, assess performance gaps, or inform new initiatives
  • Structure insights clearly to support decision-making and prioritisation by senior stakeholders
• Performance & Planning
  • Own the tracking and reporting of key consumer KPIs (e.g. MAU, order rate, AOV) across workstreams
  • Collaborate with Analytics and Data Science to build frameworks for performance monitoring and forecasting
  • Support OKR planning and in-quarter performance reviews for initiatives you contribute to
• Execution & Delivery
  • Lead specific workstreams or initiatives within broader cross-functional programs
• Cross-functional Collaboration
  • Serve as a key point of contact for your workstreams with Product, Marketing, Finance, and local market teams
  • Help shape meeting cadences, updates and cross-functional operating models to keep work moving
  • Support knowledge sharing and playbook development to scale high-performing ideas

Qualities We're Looking For

• DECISIVE AND INFLUENTIAL: you should thrive in a fast-paced environment, and be comfortable with suggesting quick yet calculated recommendations and communicating persuasively, even in times of ambiguity.
• ANALYTICAL AND COLLABORATIVE: there will be number-crunching involved, but your role will also be about working with our teams in product, commercial, marketing and finance, understanding how your insights are aligned with the direction the business is heading in.
• STRUCTURED: you will be working on multiple projects and competing priorities at the same time - from helping to lead a project, to analysing a problem and communicating recommendations in a concise manner, you will need to be methodical and rigorous in your approach.

Profile

• We are looking for someone who has 2-4 years experience in consulting, investment banking or in a strategy function; experience in logistics, e-commerce or a customer-obsessed business is a plus.
• Has a hands-on mentality and is willing to get stuck into shaping how consumers engage with Deliveroo.
• Can prioritise effectively while working on multiple projects concurrently and independently.
• Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively.

Requirements

• Strong problem solving abilities involving identifying the root cause of problems, assessing risks/impacts and determining and implementing effective solutions.
• Highly analytical mindset with the ability to break down large data sets and turn them into actionable insights.
• Strong presentation skills and an ability to communicate complex findings to non-technical audiences in a clear, simple way, both written and verbally.
• London-based with a minimum of three days required in the office.

Nice-to-have

• Knowledge of core SQL.
• Experience in a start-up environment (or as an entrepreneur).

Benefits And Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.