AV & Event Operations Specialist in London

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

At Deliveroo, our AV & Events team powers how we connect, through seamless video calls, global town halls, and internal broadcasts that reach every part of the business. If you're passionate about delivering great event experiences and confident working with AV technology, this is your chance to step into a visible, hands‐on role in a high‐performing in‐house team.

As an AV & Event Operations Specialist, you'll provide hands‐on technical AV support across live and hybrid events at Deliveroo's London HQ, while also maintaining the day‐to‐day reliability of AV systems across global meeting rooms and signage. This is a visible, high‐accountability role for someone who brings strong event experience, proactive problem‐solving, and the ability to run hybrid AV setups independently.

Key Responsibilities:

• Technical Event Support: Set up, operate, and pack down AV systems for live, hybrid, and streamed events in our office HQ and offsite locations.
• Meeting Room Support: Conduct daily AV checks and respond to room incidents across the estate. Ensure systems are fully operational and proactively maintained.
• Global Room Support: Provide remote and on‐site troubleshooting across Deliveroo's global meeting room estate. Triage advanced faults and liaise with vendors as needed.
• Video Capture & Editing: Record and edit internal‐facing content, delivering high‐quality, brand‐consistent media using video editing tools.
• Inventory & Asset Management: Maintain accurate equipment inventory, assist with audits, tracking, and repairs. Ensure AV kit is well maintained and event‐ready.
• Preventative Maintenance: Take ownership of regular AV health checks and proactively coordinate RMAs, replacements, or fixes to minimise disruption.
• Training & Mentorship: Help onboard new team members, sharing knowledge and supporting hands‐on learning through documentation and informal coaching.
• Project & Initiative Support: Contribute to AV‐related projects, such as system upgrades or office launches, supporting testing, documentation, and delivery.
• Documentation & Process Improvement: Create and maintain internal technical documentation, and contribute to continuous improvement of AV workflows, tools, and support resources.

What You'll Bring:

• Strong hands-on experience running technical AV setups for live and hybrid events, in a freelance, corporate, media, or agency environment.
• Enthusiasm for technology, problem-solving, and delivering great service.
• Confident with AV systems and platforms including: Vision mixers (Blackmagic, Roland), Audio consoles (Yamaha, Allen & Heath, Soundcraft), Streaming and conferencing (Google Meet, Zoom, OBS, vMix), Digital signage platforms.
• Solid understanding of AV networking fundamentals, with exposure to AV‐over‐IP environments (including IP addressing, VLANs, multicast, and signal flow over networks).
• A working interest in code‐driven AV systems and automation, comfortable engaging with basic scripting or logic (LUA, SQL) to configure, customise, or troubleshoot modern AV platforms.
• Strong troubleshooting skills, able to calmly resolve issues.
• Ability to explain technical issues clearly to non‐technical stakeholders.
• Competent in video editing software.
• Comfortable working flexibly, early mornings, late finishes, or event‐based shifts as needed.
• Collaborative attitude and a strong service mindset.

Preferred Experience:

• 4+ years in AV operations, technical event support, or similar roles.
• Curiosity and willingness with software, control systems, and APIs, how they underpin today's AV workflows.

Diversity & Inclusion: At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We are committed to diversity, equity and inclusion in all aspects of our hiring process.

A competitive and comprehensive compensation and benefits package includes:

• Up to 5% matched pension contributions.
• Equity options for some roles.
• Free Deliveroo Plus: free delivery and access to special offers.
• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
• Funded single cover healthcare on our core plan.
• On‐site gym (HQ), discounted external gym membership.
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass.
• Life assurance and other flexible benefits.