At a Glance
- Tasks: Manage vendor accounts and drive growth in a fast-paced grocery delivery environment.
- Company: Join Deliveroo HOP, a rapidly growing grocery delivery service.
- Benefits: Competitive salary, dynamic work culture, and opportunities for career advancement.
- Other info: Exciting opportunity to collaborate across teams and make a real impact.
- Why this job: Be part of an innovative team shaping the future of grocery delivery.
- Qualifications: 1-3 years in vendor management or similar roles; strong analytical and negotiation skills.
The predicted salary is between 35000 - 45000 £ per year.
Location - London, UK
About Deliveroo HOP
At Deliveroo Hop, we are building a global grocery retailer from the ground up. Launched in September 2021, Deliveroo Hop is Deliveroo’s rapid grocery delivery service, bringing customers the freshest, tastiest food and essential items to their door in as little as 20 minutes. We are live across the UK, UAE and Italy, and have ambitious plans to become the world’s leading on-demand grocery proposition. This is an exciting time to join the Hop team within the broader Deliveroo organisation — we are just getting started.
We’re looking for highly driven, entrepreneurial individuals to help us build the leading speedy grocery delivery service.
About the Role
The Associate Vendor Manager plays a critical role within the Deliveroo Hop Commercial team, with clear accountability for the day-to-day account management and commercial performance of a defined portfolio of vendor partners. This role combines commercial ownership, account management, trading execution, and cross-functional coordination to drive vendor growth, operational excellence, and customer experience. The Associate Vendor Manager acts as the primary point of contact for their vendors and is responsible for delivering against revenue, margin, availability, and in-app performance targets.
The role requires strong commercial acumen, analytical capability, relationship management skills, and the ability to operate effectively in a fast-paced, high-growth retail environment.
Key Responsibilities
- Vendor Account Management & Commercial Ownership
- Own the day-to-day management of a portfolio of vendor accounts.
- Act as the primary commercial contact for vendors, building strong, collaborative relationships.
- Lead joint business planning (JBP) processes with vendors to align on growth opportunities and performance targets.
- Conduct regular performance reviews, identifying risks and opportunities across revenue, margin, availability and promotional performance.
- Negotiate cost prices, funding agreements, and promotional mechanics to drive commercial outcomes.
- Support the Senior Vendor Manager in developing new commercial partnerships and expanding existing relationships.
- Lead new vendor onboarding, set-up and commercial processing.
- Trading & Range Strategy
- Own product selection, ranging and promotional planning for assigned vendors.
- Identify and list new products in line with customer needs, market trends and competitive benchmarking.
- Continuously review assortment performance and rationalise underperforming SKUs.
- Manage pricing strategy in collaboration with internal stakeholders to ensure competitiveness and margin delivery.
- Drive category growth through strategic product launches and seasonal activations.
- Merchandising & In-App Performance
- Manage in-menu merchandising to maximise visibility, conversion and sales growth.
- Oversee menu management including imagery, product descriptions, and uploads to ensure best-in-class in-app execution.
- Ensure high standards of in-app fidelity and customer experience.
- Work closely with the Product team to resolve menu or technical issues impacting performance.
- Partner with DME to implement in-app campaigns, sampling initiatives and promotional activations.
- Performance Analysis & Reporting
- Drive data-led decision making through detailed analysis of vendor and product performance.
- Build and maintain dashboards to track key KPIs including sales, margin, availability, promotional ROI and range performance.
- Deliver structured performance reporting internally and externally to vendors.
- Translate insights into clear strategic recommendations and action plans.
- Cross-Functional Collaboration
- Work closely with Operations, Supply Chain, Marketing, Product and Finance teams to ensure seamless execution of vendor plans.
- Support resolution of operational issues impacting vendors.
- Contribute to broader Hop strategic initiatives and commercial projects.
Requirements
- 1–3 years’ experience in buying, vendor management, account management, commercial roles or similar within grocery, food delivery or hospitality.
- Demonstrable experience managing external partners or accounts.
- Strong commercial negotiation skills and financial acumen.
- Analytical mindset with the ability to interpret data and generate strategic insights.
- Excellent stakeholder management and communication skills.
- Ability to thrive in a fast-paced, dynamic environment with changing priorities.
- Proficiency in Microsoft Office (particularly Excel).
Associate Vendor Manager - Deliveroo HOP in London employer: Deliveroo
Deliveroo is an excellent employer that fosters a vibrant work culture in Leeds, where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members can advance their careers while making a meaningful impact in the local community. Join us to be part of a dynamic marketplace that values your contributions and rewards your efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Vendor Manager - Deliveroo HOP in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Deliveroo, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Deliveroo!
We think you need these skills to ace Associate Vendor Manager - Deliveroo HOP in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Deliveroo, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Deliveroo and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Deliveroo that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Deliveroo
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
