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For Companies At a Glance
- Tasks: Support the Copy team by organising content and ensuring timely delivery of accurate information.
- Company: Join Deliveroo, a tech-driven company transforming food delivery experiences.
- Benefits: Enjoy healthcare, generous leave, and support for charitable causes.
- Why this job: Be part of a fast-paced team making a real impact in a growing industry.
- Qualifications: Strong communication skills and experience in customer service or contact centres.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: London - The River Building HQ
Employment Type: Full time
Location Type: Hybrid
The Team
At Deliveroo, we are customer-obsessed. Providing great customer experiences every time is a key part of Deliveroo’s mission to become the definitive food company! We currently cover eleven markets across Europe, the Middle East, and South East Asia. The Marketplace Support team is responsible for 100% of the live order interactions with Deliveroo’s consumers, riders and restaurant partners, as well as much of the back office support for riders and restaurants.
3 days/hybrid - London office
Potential start date: 23 February or 2 March
The Role
The Junior Copy Coordinator provides administrative and operational support to the Copy team, ensuring that customer, partner, and rider facing content used by agents is accurate, up to date and delivered on time. This role works closely with Copy Specialists to support projects and audits, manage localisation requests across markets, and upload reactive communications (macros) for agent use. The role is fast-paced and deadline-driven, requiring strong organisational skills, attention to detail, and the ability to re-prioritise work as needs change.
What you’ll be doing
- Organising content and copy logically and coherently, making it easy for users to navigate and understand
- Gathering feedback from stakeholders and users for continuous improvement initiatives
- Creating and developing support copy and content, including but not limited to reactive messaging, agent facing knowledge base content, and customer facing help pages
- Conducting regular reviews of copy to ensure we deliver a best in class experience for our agents, consumers, riders, and restaurants
- Working with local market teams to coordinate localisation requests
- Providing administrative support to the wider copy team
- Creating, updating, and maintaining documentation used to support our chatbot
Requirements
- Proven experience in a fast-paced customer service or contact centre environment
- Excellent written and verbal communication skills
- Strong attention to detail and organisational skills
- Proficiency in using Google Suite and other documentation tools
- Ability to understand and convey complex technical information in a clear and concise manner
- Ability to work independently and manage multiple tasks simultaneously
- Experience using Zendesk or AWS products desirable
- Second language desirable (French, Italian, Arabic)
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Junior Copy Coordinator employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Copy Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Deliveroo. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Deliveroo’s mission and values, and think about how your skills as a Junior Copy Coordinator can contribute to their customer-obsessed culture.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects in a fast-paced environment. This will highlight your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Junior Copy Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Copy Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Writing Skills: Since this role is all about copy, don’t hold back on showcasing your writing prowess. Include examples of your best work or any projects where you’ve created engaging content. We love seeing creativity in action!
Be Organised and Detail-Oriented: Demonstrate your organisational skills in your application. Mention any tools or methods you use to keep track of tasks and deadlines. We’re looking for someone who can juggle multiple responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Deliveroo family!
How to prepare for a job interview at Deliveroo
✨Know Your Stuff
Before the interview, dive deep into Deliveroo's mission and values. Understand how the Junior Copy Coordinator role fits into their customer-obsessed approach. This will help you align your answers with what they’re looking for.
✨Showcase Your Skills
Be ready to discuss your experience in fast-paced environments. Prepare examples that highlight your organisational skills and attention to detail, especially in managing multiple tasks. Use specific instances where you’ve successfully prioritised work under pressure.
✨Communicate Clearly
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a short piece of copy or a message to demonstrate your writing skills during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the Copy team’s projects and how they measure success. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
