Account Manager (Colchester, Chelmsford, Ipswich)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward.

We’re looking for an Account Manager to join our London team. In this role, you’ll be a critical partner to the South of England’s most highly regarded restaurants, cultivating relationships to help them scale their online sales.

What You’ll Be Doing

• Drive partner performance: Use data analysis and industry insights to maximise order volumes and unlock growth potential for our top restaurant partners.
• Manage senior relationships: Build and maintain high-impact partnerships through consistent face-to-face and remote communication.
• Negotiate high-value contracts: Lead commercial discussions to secure optimal terms of partnership and long-term value.
• Optimise operations: Liaise with restaurant and rider operations teams to identify and resolve friction points, improving overall efficiency.
• Act as a local market expert: Represent the face of Deliveroo within your region, staying ahead of industry trends to innovate and present new growth ideas.

Please note: This role requires being out on the road meeting partners around Colchester, Chelmsford, Ipswich and surrounding areas; therefore, a valid driving licence and access to a car is preferred.

What You’ll Need to Thrive

• Significant experience in account management: A proven track record in relationship management or a similar commercial role.
• Strong commercial acumen: Comfortable interpreting data and using it to drive growth and inform business decisions.
• Proven negotiation skills: Ability to manage complex conversations and deliver successful outcomes against targets.
• Exceptional communication: A natural ability to build rapport and influence stakeholders, whether in person, via phone, or email.
• Operational autonomy: A self-starter who is comfortable working independently while travelling to meet partners across the region.

Why Join Us?

• Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
• Work close to the market with autonomy, pace and real responsibility.
• Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.
• Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

A competitive and comprehensive compensation and benefits package includes:

• Up to 5% matched pension contributions.
• Free Deliveroo Plus: free delivery and access to special offers.
• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
• Maternity, paternity and shared parental leave, eligible from day one of employment.
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content.