Head of Value & Pricing Strategy

You’ll be part of the New Verticals Strategy & Operations (S&O) team, responsible for driving NV Value strategy. In this role, you’ll support and lead high-impact workstreams that inform where and how we provide great value to customers in a financially sustainable way across the whole suite of levers: item pricing, discounting, fees, value discovery, etc. You’ll partner closely with Product, Marketing, Commercial, Analytics, and local markets to translate strategy into execution. This is a highly cross-functional role requiring strong strategy skills, analytical thinking, structured communication, and sound commercial judgment.

What You’ll Do

• Strategy & Insight: Define and shape value strategy and independently set roadmap across markets and value levers. Be accountable for achieving NV Value OKRs (e.g. price mark-up, item offer penetration) across key markets. Proactively identify and size new value opportunities and design net-new initiatives to unlock them. Support key commercial initiatives on partner onboarding and strategic promotional events.
• Performance & Planning: Own the setting, tracking, and reporting of KPIs for Value pod, own performance reviews. Collaborate with Analytics and Data Science to build frameworks for performance monitoring, forecasting, and opportunity sizing.
• Execution & Delivery: Lead end-to-end specific workstreams or initiatives within broader cross-functional programs, such as fee optimisation to drive consumer habituation with NV proposition, rollout of the key promotional mechanics across markets, and drive GTM/adoption for specific product features.
• Cross-functional Collaboration: Serve as a key point of contact for Value pod with Product, Marketing, Finance, and local market teams. Shape cross-functional operating models to keep work moving. Mentor junior NV S&O teammates and guide cross-functional squads in structuring and executing value initiatives. Drive knowledge sharing and playbook development to scale high-performing ideas.
• People Management: Lead a team of 2+ people including accountability for team performance, development, and hiring.

Qualities We're Looking For

• Decisive and Influential: Thrive in a fast-paced environment, comfortable with suggesting quick yet calculated recommendations and communicating persuasively, even in times of ambiguity. Strong desire to galvanise action within Deliveroo.
• Analytical and Collaborative: Involves number-crunching and working with teams in product, commercial, marketing, and finance, understanding how insights align with the business direction.
• Structured: Work on multiple projects and competing priorities simultaneously, methodical and rigorous in approach.

Profile

We are looking for someone who:

• Has 6-8 years experience in consulting, strategy function; preferably with core expertise in pricing.
• Has a hands-on mentality and is willing to get stuck into shaping how consumers engage with Deliveroo.
• Can prioritise effectively while working on multiple projects concurrently and independently.
• Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively.

Requirements

Essential:

• Strong problem-solving abilities involving identifying the root cause of problems, assessing risks/impacts, and determining and implementing effective solutions.
• Highly analytical mindset with the ability to break down large data sets and turn them into actionable insights.
• Strong presentation skills and an ability to communicate complex findings to non-technical audiences in a clear, simple way, both written and verbally.
• London-based with a minimum of three days required in the office.