At a Glance
- Tasks: Lead strategic initiatives and drive growth in the on-demand grocery market.
- Company: Join Deliveroo, a dynamic team transforming how people shop and eat.
- Benefits: Make a visible impact, learn fast, and build a career in an inclusive culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape the future of a global brand while solving real-world problems.
- Qualifications: Experience in strategy, finance, or operations with strong analytical skills.
The predicted salary is between 60000 - 75000 £ per year.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a Strategy & Operations Manager to join our London team. In this role, you’ll play a pivotal role in shaping the trajectory of our on-demand grocery and retail business, moving from high-level problem definition to operational delivery.
Get to know our Commercial team — what drives us, how we work, and what you can expect.
What You’ll Be DoingYou’ll be joining the Growth, Cost & Quality team within New Verticals. We are a project-based, entrepreneurial group responsible for the strategic roadmap that allows Deliveroo to win in the highly competitive on-demand grocery market. Here’s what your day-to-day might look like:
- Lead end-to-end strategic initiatives, from framing complex problems (like structural growth levers and ROI on new features) to ensuring successful operational delivery.
- Oversee complex quantitative analysis and financial modelling, translating data into high-stakes recommendations for the senior leadership team.
- Orchestrate cross-functional ‘pods’ across Product, Commercial, Marketing, and Engineering to operationalise new growth initiatives.
- Own the performance management framework, including annual planning, OKR-setting, and leading weekly/monthly business reviews to provide the "narrative" behind the numbers.
- Identify P&L opportunities, proactively surfacing cost-saving or revenue-driving levers to outpace the market.
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
- Significant Strategic Experience: Proven background in management consulting, corporate strategy, finance, or high-growth operations (typically 4-6+ years).
- Masterful Problem Solving: A track record of leading complex projects, assessing multi-layered risks, and implementing scalable solutions in ambiguous environments.
- Advanced Analytical Skills: Expert-level modelling skills with the ability to turn disparate data sets into actionable strategic roadmaps and P&L improvements.
- Stakeholder Influence: Exceptional communication skills, with a proven ability to distil complexity for senior executives and lead in a matrixed organisation.
- Operational Drive: A focus on results, ensuring that strategic recommendations transition into measurable operational changes.
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- Make a visible impact every day. Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment. Work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role. Stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture. Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global StructureDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and InclusionAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Growth Strategy & Operations Lead, New Verticals employer: Deliveroo
Deliveroo is an exceptional employer that empowers its employees to make a tangible impact in a dynamic and innovative environment. With a strong focus on personal growth, you will have the opportunity to develop new skills and advance your career while working collaboratively within a diverse and inclusive culture. Located in London, our team thrives on autonomy and responsibility, ensuring that every day presents a chance to contribute to the future of a global brand.
StudySmarter Expert Advice🤫
We think this is how you could land Growth Strategy & Operations Lead, New Verticals
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to growth and innovation. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves complex projects and strategic initiatives, be ready to tackle case studies or hypothetical scenarios during interviews. Show off your analytical prowess and how you approach challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to transform the way people shop and eat.
We think you need these skills to ace Growth Strategy & Operations Lead, New Verticals
Some tips for your application 🫡
Show Your Strategic Side:When writing your application, make sure to highlight your strategic experience. We want to see how you've tackled complex problems and led initiatives in the past. Use specific examples that demonstrate your ability to drive growth and influence outcomes.
Be Data-Driven:Since this role involves a lot of quantitative analysis, don’t shy away from showcasing your analytical skills. Include any relevant financial modelling or data analysis experiences that can back up your claims. We love numbers, so let them do some talking for you!
Communicate Clearly:Your communication skills are key! Make sure your application is clear and concise. We appreciate candidates who can distil complex ideas into straightforward narratives, especially when it comes to influencing senior stakeholders. Keep it engaging and to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Deliveroo
✨Know Your Numbers
As a Growth Strategy & Operations Lead, you'll need to demonstrate your analytical prowess. Brush up on financial modelling and be ready to discuss how you've used data to drive strategic decisions in the past. Prepare specific examples that showcase your ability to turn complex data into actionable insights.
✨Master the Art of Storytelling
You’ll be communicating with senior executives, so practice distilling complex ideas into clear narratives. Think about how you can present your previous projects in a way that highlights your problem-solving skills and operational drive. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Cross-Functional Experience
This role involves orchestrating teams across various functions. Be prepared to share examples of how you've successfully collaborated with different departments like Product, Marketing, or Engineering. Highlight any experience leading cross-functional projects and how you navigated challenges.
✨Be Ready for Hypothetical Scenarios
Expect to tackle hypothetical questions that assess your strategic thinking and problem-solving abilities. Practice articulating your thought process when faced with ambiguous situations. Think about potential growth levers for Deliveroo and how you would approach them strategically.
