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For Companies At a Glance
- Tasks: Lead global consumer communications strategy and drive impactful campaigns across markets.
- Company: Join Deliveroo, a dynamic food tech company transforming the way people shop and eat.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive culture that values diversity and fosters career development.
- Why this job: Make a real impact in a fast-paced environment while shaping brand narratives.
- Qualifications: 15 years in consumer communications with strong leadership and creative campaign experience.
The predicted salary is between 80000 - 100000 £ per year.
Key Information
- Reports to: VP International Communications
- Contract Type: Fixed-Term Maternity Cover (12 months)
- Location: London (hybrid, 3 days in office per week)
- Hours: Full-time, with occasional out-of-hours press office support (rotational)
- Application window closes: Monday 25th May, 9PM BST
About the role
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners.
We're looking for a Global Head of Consumer Communications to join our London team for a 12-month maternity cover. In this role, you'll set the direction, creative standard, and executional excellence of consumer communications across markets, spanning PR, digital platforms, influencer, and social (where campaign relevant). You will define how Deliveroo shows up in culture, in earned media, and across digital platforms. You will directly manage a network of market Heads of Consumer Communications and comms managers, ensuring high-impact campaigns, consistent brand expression, and culturally relevant storytelling that resonates locally and scales internationally where appropriate. This is a senior leadership role at the intersection of communications, marketing, partnerships, and business strategy, requiring a balance of creative instinct, strategic oversight, and campaign leadership.
What you'll be doing
You'll be joining the International Communications team, reporting directly to the VP of International Communications. You will oversee a period of continued growth and category expansion, collaborating with DoorDash and Wolt teams to define our global consumer narrative.
Here's what your day-to-day might look like:
- Lead Global Strategy: Set the direction and creative standards for consumer communications across all markets, spanning PR, digital platforms, and influencer engagement.
- Drive High-Impact Campaigns: Oversee culturally relevant launches and stunts, identifying key moments that drive conversation and earned media attention at scale.
- Scale Excellence: Identify the best local ideas and scale them across regions, building playbooks and frameworks that improve consistency and efficiency.
- Stakeholder Partnership: Partner with senior leaders to translate product launches and new vertical expansions into compelling, consumer-facing stories.
- Team Leadership: Directly manage and develop a network of market Heads of Consumer Comms, fostering a high-performance, ambitious, and creative culture.
- Integrated Execution: Ensure campaigns are fully integrated across PR and owned social channels, working closely with Corporate Comms and Public Affairs on reputational alignment.
What you'll need to thrive
Essential
- Significant Leadership Experience: ~15 years in international consumer communications or brand storytelling, ideally leading teams across multiple regions.
- Creative Campaign Delivery: A strong portfolio of delivering high-impact, creative campaigns that drive measurable visibility and brand perception.
- Strategic Integration: Deep understanding of how PR, influencer marketing, and social media intersect to amplify brand messaging.
- Senior Stakeholder Management: Proven ability to influence senior leaders and navigate fast-paced, matrixed, international environments.
- People Development: Strong experience in setting direction and elevating the output of high-performing, diverse communications teams.
Nice to Have
- Experience within a high-growth tech or marketplace business.
- Regional expertise working across European markets.
- Proficiency in additional European languages.
Why Join Us?
At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- Make a visible impact every day. Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment. Work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role. Stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture. Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine-our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application.
If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you!
Global Head of Consumer Communications UKI, Europe & Asia (12-month FTC) employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Consumer Communications UKI, Europe & Asia (12-month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent campaigns and be ready to discuss how your experience aligns with their goals. This shows you're genuinely interested and can hit the ground running.
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table and how you can contribute to their mission. A confident, concise introduction can make a lasting impression during networking events or interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the exciting work we do.
We think you need these skills to ace Global Head of Consumer Communications UKI, Europe & Asia (12-month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Head of Consumer Communications role. Highlight your leadership experience and creative campaign successes that align with our mission at Deliveroo.
Showcase Your Storytelling Skills: We want to see how you can craft compelling narratives! Use your application to demonstrate your ability to create culturally relevant stories that resonate with diverse audiences across different markets.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Deliveroo
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how Deliveroo positions itself in the market and be ready to discuss how your experience aligns with their goals, especially in consumer communications.
✨Showcase Your Campaigns
Prepare a portfolio of your past campaigns that highlight your creative instincts and strategic oversight. Be ready to discuss specific examples where you drove measurable visibility and brand perception, as this role demands high-impact campaign delivery.
✨Engage with Stakeholders
Think about how you’ve influenced senior leaders in previous roles. Be prepared to share stories that demonstrate your ability to navigate complex environments and build strong partnerships, as stakeholder management is key for this position.
✨Lead with Vision
As a senior leader, you’ll need to inspire and develop teams. Come equipped with ideas on how you would foster a high-performance culture within the communications team, showcasing your people development skills and leadership style.