At a Glance
- Tasks: Protect Deliveroo from fraud and abuse while ensuring high-quality resolutions.
- Company: Join a dynamic team at Deliveroo, transforming the shopping and eating experience.
- Benefits: Hybrid working, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by safeguarding our marketplace and enhancing customer trust.
- Qualifications: Experience in fraud prevention or quality assurance, strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London
Working pattern: Hybrid
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Customer Care team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.
You’ll be joining the Trust Tech (Fraud Operations) — Operations Excellence team, working at the forefront of complex and high-impact cases to protect Deliveroo from fraud and abuse.
What You’ll Be Doing
- Audit investigator cases to ensure decisions are accurate, consistent, and strictly aligned with our policy framework.
- Provide clear, constructive feedback and participate in calibration sessions to maintain top-tier consistency and quality standards across teams.
- Analyse QA findings and data trends to identify emerging fraud risks, process inefficiencies, and control weaknesses.
- Contribute directly to continuous improvement projects that actively enhance operational quality, team efficiency, and overall marketplace outcomes.
- Collaborate with Policy, Product, and Operations stakeholders to translate insights into better training materials, sharper tooling, and optimized fraud prevention processes.
What You’ll Need to Thrive
- Demonstrated experience in fraud prevention, quality assurance, trust and safety, risk operations, or a closely related auditing function.
- Advanced proficiency with spreadsheets and reporting tools (e.g., Excel, Google Sheets) to extract insights from multiple data sources.
- Proven ability to deliver constructive feedback and influence positive performance outcomes across operational teams.
- Strong analytical and problem-solving skills with a sharp eye for detail, trends, and operational root causes.
- Excellent written and verbal communication skills in English, with the ability to manage priorities independently in a fast-paced environment.
Why Join Us?
- At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.
- Your work directly protects our ecosystem and improves outcomes for customers, riders, and restaurant partners by keeping bad actors out.
- Take responsibility for operational quality benchmarks and help shape the future of how our fraud prevention teams operate.
- Work across cross-functional teams and markets to build robust data, risk, and fraud-prevention knowledge.
- Collaborative, values-driven teams that support how you work best.
Diversity, Equity and Inclusion
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
Fraud & Abuse QA Specialist employer: Deliveroo
Deliveroo is an exceptional employer that prioritises service excellence and innovation in a dynamic, hybrid work environment in London. With a strong focus on employee growth, you will have the opportunity to make a tangible impact on our marketplace while collaborating with diverse teams to enhance operational quality and fraud prevention strategies. Our inclusive culture fosters collaboration and values-driven teamwork, ensuring that every employee feels supported and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud & Abuse QA Specialist
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Deliveroo looking for candidates who are engaged and informed.
We think you need these skills to ace Fraud & Abuse QA Specialist
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Deliveroo. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Deliveroo
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Deliveroo’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
