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For Companies At a Glance
- Tasks: Provide top-tier technical support to senior Executives and Board Members.
- Company: Join Deliveroo, a fast-growing tech company revolutionising delivery services.
- Benefits: Competitive salary, free Deliveroo Plus, 25 days leave, and excellent learning opportunities.
- Why this job: Be a trusted advisor to Executives and make a real impact in a dynamic environment.
- Qualifications: Strong experience with Google Workspace and exceptional communication skills required.
- Other info: Diverse workplace culture with flexible working patterns and career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Team
At Deliveroo, we have a strong foundation in delivery, it’s at the core of our business. We’re now reimagining how we deliver internal services, shifting from reactive support to creating seamless, proactive, high‑quality user experiences.
About the Role
The Deliveroo Enterprise Technology team conceives, designs, builds, and sustains the IT services powering Deliveroo’s internal teams globally. We drive continual improvement and embrace automation wherever possible to deliver customer delight. As an Executive Support Engineer, you will provide a highly personalised, white‑glove support experience to Deliveroo’s most senior stakeholders. This role requires exceptional professionalism, discretion, and the ability to perform calmly and confidently in high‑pressure, high‑visibility environments. You will work directly with Executives and Board Members, acting as their trusted technical advisor. During quieter periods, you will proactively support improvements across our global End User Computing environments, contribute to business projects, and uphold strong service levels. This is a 5‑day per week on‑site role based in our London Headquarters, typically between 08:00–18:00, with flexibility to support early‑morning or late‑evening meetings when required. Travel may also be required.
What You’ll Be Doing
- Deliver top‑tier, white‑glove technical support to senior Executives and Board Members and their Executive Assistants across multiple time zones to plan, support, and execute technology requirements, ensuring seamless communication and reliable availability.
- Establish trust and credibility by demonstrating exceptional discretion, confidentiality, and professionalism.
- Act as an advocate for Executives, ensuring internal teams and external suppliers deliver a seamless IT experience.
- Resolve operational incidents rapidly across hardware, software, networking, identity, and authentication platforms.
- Proactively identify risks and improvements to minimise recurring incidents.
- Support a wide technology landscape, including Apple hardware, Google Workspace, SaaS tooling, identity platforms, SSO, automation tooling, AV systems, and workplace applications.
- Maintain high reliability of services by monitoring indicators such as availability, ticket trends, and overall service health.
Requirements
- Exceptional stakeholder management, communication, and relationship‑building skills.
- Strong experience supporting Google Workspace environments.
- Advanced skills in macOS, Windows, and modern device management (JAMF, Intune).
- High technical competence in AV support, executive‑level hardware/software issues, and network fundamentals.
- Experience with Slack and automation tooling.
- Strong understanding of security policies in an Enterprise environment.
- Highly self‑motivated, proactive, and able to work independently.
- Extremely flexible with working patterns and responsibilities.
- Comfortable supporting early or late meetings as required.
- Willingness to travel when needed.
Nice to Have
- Chromebook
- AWS
- GitHub
- Python or other scripting languages
- Networking & Identity Access Management
- Team leadership or mentoring experience
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest‑growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Compensation
We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support. Up to 5% matched pension contributions.
Equity
Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.
Food
Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants.
Time away
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity.
Work Life
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent‑friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high‑quality training and content. Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in‑office yoga sessions.
Executive Support Engineer employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former Deliveroo employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Executive Support Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to stakeholder management and technical support. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform under pressure!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you've resolved tech issues quickly and effectively. This will demonstrate your ability to handle high-pressure situations, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Deliveroo team. Good luck!
We think you need these skills to ace Executive Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Google Workspace and technical support. We want to see how your skills align with the role of Executive Support Engineer, so don’t hold back on showcasing your relevant expertise!
Showcase Your Soft Skills: This role is all about building relationships and trust with senior stakeholders. We recommend you include examples of your exceptional communication and stakeholder management skills in your application. Let us know how you've handled high-pressure situations in the past!
Be Professional and Discreet: Since you'll be working closely with Executives and Board Members, it's crucial to demonstrate your professionalism and discretion. Share experiences where you've maintained confidentiality and handled sensitive information responsibly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team at Deliveroo!
How to prepare for a job interview at Deliveroo
✨Know Your Tech Inside Out
As an Executive Support Engineer, you'll need to be a whiz with Google Workspace, macOS, and AV systems. Brush up on your technical skills and be ready to discuss how you've tackled complex issues in the past. This will show that you can handle the high-pressure environment and provide that white-glove support.
✨Demonstrate Discretion and Professionalism
You'll be working closely with senior executives, so it's crucial to convey your ability to maintain confidentiality and professionalism. Prepare examples of situations where you've had to exercise discretion, and highlight your understanding of security policies in an enterprise environment.
✨Showcase Your Stakeholder Management Skills
This role requires exceptional communication and relationship-building skills. Think of specific instances where you've successfully managed stakeholders or resolved conflicts. Be ready to explain how you establish trust and credibility with senior team members.
✨Be Proactive and Flexible
Deliveroo values self-motivated individuals who can work independently. Share examples of how you've proactively identified risks or improvements in previous roles. Also, be prepared to discuss your flexibility regarding working hours and travel, as this role demands adaptability.
