City Manager, Dundee/Aberdeen in Edinburgh

Location: Edinburgh - George St

Employment Type: Full time

Department: Deliveroo Cost Center Hierarchy, Europe, UKI, Regional Growth UKI

We are looking for a Strategy and Commercial Manager (City Manager) to join our Scotland team. This is a rare opportunity to become a critical member of a rapidly growing, well-funded scale-up. You’ll be responsible for building relationships with new and existing restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for an outgoing and commercial individual who enjoys building relationships and drawing insights from data to drive real business impact.

What you’ll be doing:

• Being the local expert for Dundee/Aberdeen, this means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
• Drawing insights from data to improve our customer proposition neighbourhood by neighbourhood.
• Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth.
• Working closely with and coaching the account manager for the local area to grow and build out local hero brands.
• Identifying and signing up new and top local favourites to Deliveroo and setting them up for success.
• Lead the execution of our city plan, set priorities, negotiate deals, and coordinate and direct the local team.
• Mapping out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
• Understanding and improving our customer offering in the area through acquiring/having strong local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area’s strategy plan alongside a Regional Manager, operations and account management teams.
• Maximising the potential of marketing opportunities in the area by encouraging restaurant participation.

Requirements:

• 4+ years experience in account/relationship management, sales or strategy roles.
• Effective relationship building and communication skills.
• Strong commercial acumen, results and target-oriented.
• Comfortable using and understanding data on restaurant partner and city/area performance to identify areas for improvement.
• Self-starter, hard worker and well organised, enjoys working autonomously and having a mixture of field-based (2-3 days per week) and office/home working (2-3 days per week).
• Preference to have a full driving licence and a car (mileage paid for) to travel to and within your area.

Why Deliveroo:

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of one of the most rapidly expanding industries in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits and Diversity:

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.