Director, Global People Services and Enablement

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Director, Global People Services and Enablement to join our UK team. This is a hybrid role.

In this role, you’ll lead the unification and transformation of People Services across the DoorDash brand ecosystem — building a single, AI-enabled global service platform that scales how the entire People organisation operates, and defining what employee‑centred HR service delivery looks like across 30,000+ employees in 40+ countries.

What You’ll Be Doing

• You’ll be leading the Global People Services and Enablement team.
• Drive the multi‑year transformation vision by establishing a unified operating model, service catalogue, and delivery framework across the DoorDash brand ecosystem to replace legacy approaches with one scalable platform.
• Own the People Services technology roadmap and business requirements, partnering with Business Technology and Product teams to drive automation, service quality, and scale across internal and vendor solutions.
• Lead the enablement function as the connective tissue between technology, COEs, and People Business Partners, ensuring process design, knowledge management, and change infrastructure scale ahead of the service desk.
• Unify the global HR service platform into a single, intelligent front door for all people support, integrating tooling, SLAs, and AI‑powered triaging into a consistent, employee‑centred experience.
• Build and develop a high‑performing team spanning People Services and enablement across three brands, establishing shared execution standards and a culture of continuous improvement.
• Establish global process standards and governance, eliminating reliance on regional interpretation by building the documented infrastructure (SOPs) required for accuracy, compliance, and data integrity.
• Define and track operational metrics that showcase service quality, automation impact, and transformation progress, providing clear visibility to People leadership and cross‑functional partners.

What You’ll Need to Thrive

• Significant experience leading People Services or HR operations at a high‑growth, global technology company, with a proven track record of managing large‑scale HR service delivery transformations across multiple geographies or brands.
• A technology‑forward approach to operations, with demonstrated experience owning an HR technology roadmap, translating business problems into product requirements, and implementing AI and automation workflows.
• Deep understanding of People Services enablement, specifically how process design, knowledge management, and change infrastructure connect a technology roadmap to frontline service delivery execution.
• Proven ability to lead through ambiguity and transformation, with the strategic capability to consolidate differing operating models, tools, and team cultures while maintaining high service quality.
• Strong cross‑functional stakeholder leadership, with a history of building effective partnerships and creating alignment across a complex, matrixed, multinational organisation.

Why Join Us

• Make a visible impact every day. Your work directly improves experiences for customers, partners and riders.
• Learn fast in an entrepreneurial environment. Work close to the market with autonomy, pace and real responsibility.
• Build a career, not just a role. Stretch yourself, develop new skills and grow as the business evolves.
• Deliver together in an inclusive culture. Collaborative, values‑driven teams that support how you work best.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief. If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.