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- Tasks: Manage vendor relationships, resolve issues, and oversee financial reconciliation.
- Company: Join Deliveroo, a tech-driven company transforming how we shop and eat.
- Benefits: Enjoy healthcare, generous leave, and support for charitable causes.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: 5+ years in operations or vendor management with strong analytical skills.
- Other info: Diverse workplace committed to equity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The Marketplace Support team at Deliveroo supports our customers from all sides of the marketplace. The Vendor Management team plays an important role in bridging the gap between the day-to-day running of operations and longer-term goals and objectives. The team is responsible for managing the relationships and performance of our third-party vendors, ensuring we maximise value, efficiency and customer experience.
In this role, you will be involved in three key areas:
- Managing day-to-day relationships with our vendors - ensuring any operational issues are resolved as quickly as possible, and keeping up-to-date on new capabilities and product improvements.
- Ensuring accurate and timely financial reconciliation - ensuring costs are correctly raised, allocated, paid and reported quickly and effectively.
- Working on projects to support our longer-term strategy - partnering with teams from across the business to achieve specific goals (e.g. procuring a new capability).
What you will be doing:
- Responding to and resolving issues and escalations related to partner activity or performance.
- Maintaining our contracts, ensuring any changes are updated in an accurate and timely manner.
- Hosting regular vendor meetings, which include monthly/quarterly reviews.
- Exploring opportunities throughout the contract lifecycle to reduce cost or improve outcomes.
- Developing vendor scorecards to monitor performance and owning specific improvement plans.
- Accurately tracking, reconciling and reporting vendor spend through robust purchase order governance, ensuring the relevant stakeholders remain informed of all activities.
- Owning projects and leading updates for the leadership team and senior stakeholders on progress.
- Contributing to Deliveroo’s long term tooling/vendor strategy - working within a team to achieve a specific departmental or company goal.
- Helping define targets, KPIs and goals for the team, and prioritising own goals.
- Taking on the rotational Manager on Call duty, serving as the First level escalation for our global operations.
Requirements:
- 5+ years’ experience with a previous track record of operations or vendor management with outsourced third parties.
- Experience of million-dollar contract administration and relationship management.
- Detail and action-oriented, with experience in working in cross-functional projects.
- Personal accountability for the quality and accuracy of work.
- A solid analytical background (e.g. Excel pivot tables and INDEX MATCH).
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We are committed to diversity, equity and inclusion in all aspects of our hiring process.
Vendor Manager, Contact center in City of London employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vendor Manager, Contact center in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Deliveroo or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into vendor management strategies. Brush up on your knowledge of contract administration and performance metrics, as these will be key topics during your chat with the hiring team.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you’ve improved vendor relationships or reduced costs through smart analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Deliveroo!
We think you need these skills to ace Vendor Manager, Contact center in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Vendor Manager role. Highlight your experience in vendor management and operations, and show us how your skills align with our needs at Deliveroo.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you’ve improved vendor relationships or streamlined processes in previous roles. Numbers speak volumes!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Deliveroo
✨Know Your Vendors
Before the interview, do your homework on the vendors you'll be managing. Understand their strengths, weaknesses, and how they fit into Deliveroo's marketplace. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with financial reconciliation and data analysis. Bring examples of how you've used tools like Excel to track vendor performance or manage contracts. This will demonstrate your detail-oriented approach and analytical mindset.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific vendor issues or escalations. Think through potential scenarios and how you would resolve them effectively. This will highlight your problem-solving skills and ability to maintain strong vendor relationships.
✨Align with Company Values
Familiarise yourself with Deliveroo's mission and values. Be ready to discuss how your personal values align with theirs, especially around diversity and inclusion. This will show that you're not just a fit for the role, but also for the company culture.
