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- Tasks: Lead strategic programmes to elevate customer experience in a dynamic food delivery service.
- Company: Join a leading food delivery service with a focus on innovation and excellence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction while working with a passionate team.
- Qualifications: Extensive experience in programme leadership and change management is essential.
- Other info: This role offers a chance to thrive in a fast-paced, global environment.
The predicted salary is between 48000 - 72000 £ per year.
A leading food delivery service seeks a Senior Programme Manager for Customer Experience on a 12-month maternity cover. This hybrid role involves managing complex programmes to enhance service quality and operational excellence across global support.
The ideal candidate will have extensive experience in programme leadership, strategic planning, and change management, ensuring high-impact initiative delivery and close collaboration with senior stakeholders.
Join a thriving team at the forefront of food logistics.
Strategic Programme Lead – Customer Experience (12m) in City of London employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Programme Lead – Customer Experience (12m) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the food delivery and customer experience sectors. Use LinkedIn to connect with current employees at the company you're eyeing, and don't hesitate to ask for informational chats. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by diving deep into the company's values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for enhancing service quality and operational excellence. Tailor your examples to highlight your programme leadership and change management skills.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating how your experience aligns with the role of Strategic Programme Lead. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our thriving team at the forefront of food logistics.
We think you need these skills to ace Strategic Programme Lead – Customer Experience (12m) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in programme leadership and change management, as these are key for the Strategic Programme Lead role. We want to see how your skills align with enhancing service quality and operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your strategic planning skills can make a difference. Keep it engaging and relevant to the food delivery industry.
Showcase Your Achievements: When detailing your past roles, focus on high-impact initiatives you've led. Use metrics and examples to illustrate your success in managing complex programmes. We love seeing tangible results that demonstrate your capabilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Deliveroo
✨Know Your Programmes
Make sure you’re well-versed in programme management principles, especially those related to customer experience. Brush up on your knowledge of strategic planning and change management, as these will be key topics during the interview.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your ability to collaborate with senior stakeholders. Think about times when you successfully navigated complex relationships or influenced decision-making processes, as this will demonstrate your fit for the role.
✨Understand the Company’s Mission
Research the food delivery service thoroughly. Understand their values, mission, and recent initiatives. This will not only help you answer questions but also allow you to ask insightful ones, showing your genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Practice articulating your thought process and how you would approach enhancing service quality and operational excellence in a global context.
