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- Tasks: Manage vendor performance and enhance rider support through data-driven improvements.
- Company: Leading tech company in London with a focus on innovation.
- Benefits: Hybrid work model, skill enhancement opportunities, and a dynamic environment.
- Why this job: Join a team dedicated to operational excellence and making riders happy.
- Qualifications: Experience in customer service, strong problem-solving skills, and data literacy.
- Other info: Great chance for career growth in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in London is seeking a Senior Rider Support Associate. In this role, you will manage third-party vendor performance, ensure top-tier support to riders, and implement data-driven improvements.
Candidates should have experience in customer service settings, strong problem-solving skills, and be data-literate.
The position offers a hybrid work model and opportunities to enhance your skills within a dynamic environment focusing on operational excellence and rider satisfaction.
Senior Rider Support Lead — Hybrid, Data-Driven Ops in City of London employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Rider Support Lead — Hybrid, Data-Driven Ops in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by diving deep into the company's values and recent projects. We want to show that we’re not just interested in the role but also passionate about what they do. Tailor our answers to reflect their mission!
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This will help us articulate our experience in customer service and problem-solving, making us sound like the ideal candidate when it’s our turn to shine.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the best fit!
We think you need these skills to ace Senior Rider Support Lead — Hybrid, Data-Driven Ops in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Rider Support Lead role. Highlight your customer service experience and any data-driven projects you've worked on, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about rider support and how your problem-solving skills can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Data Skills: Since this role is all about data-driven improvements, don’t forget to mention any experience you have with data analysis or metrics. We want to see how you’ve used data to enhance operations in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Deliveroo
✨Know Your Data
Since the role is data-driven, make sure you brush up on relevant metrics and analytics. Be prepared to discuss how you've used data in previous roles to improve customer service or operational efficiency.
✨Showcase Problem-Solving Skills
Think of specific examples where you've tackled challenges in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving prowess.
✨Understand Vendor Management
Familiarise yourself with vendor performance metrics and how they impact rider support. Be ready to discuss any experience you have in managing third-party relationships and how you ensured quality service.
✨Emphasise Rider Satisfaction
This role focuses on enhancing rider satisfaction, so come prepared with ideas on how to improve the rider experience. Share any past initiatives you've led that resulted in positive feedback from customers.
