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For Companies At a Glance
- Tasks: Drive operational excellence and enhance customer outcomes in a fast-paced environment.
- Company: Join Deliveroo, a tech-driven leader in the food delivery industry.
- Benefits: Competitive perks, health benefits, and a focus on diversity and inclusion.
- Why this job: Make a real impact while collaborating with diverse teams and driving strategic initiatives.
- Qualifications: 3+ years in grocery/retail operations with strong analytical and communication skills.
- Other info: Fast progression opportunities in an informal, entrepreneurial culture.
The predicted salary is between 36000 - 60000 £ per year.
At Deliveroo, our mission is to transform the way people shop and eat, bringing the neighbourhood to your door by connecting customers, restaurants, shops and riders. We give people the opportunity to buy what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.
The Quality and Cost team is part of the New Verticals Strategy & Operations team and reports into the Director of Growth, Strategy & Operations (New Verticals). We are responsible for shaping the strategy to drive service quality and optimise cost-control ensuring we maximise business profitability whilst driving the best possible customer satisfaction. Our work is project-based and is a mix of process optimisation and strategy construction and execution.
Starting from key strategic questions, we use data and analysis to drive the right decisions before supporting execution with cross-functional teams. In addition, the team owns performance management for New Verticals, including target-setting, goals and OKRs, and regular performance reporting through weekly and monthly business reviews. As such, the team offers a strong balance between high-impact strategic problem solving and seeing the real-world impact of your work.
The culture within the New Verticals team is informal, fast-paced, and entrepreneurial. Given the growth of the business and exposure to senior stakeholders, progression in the team can be fast.
This role reports into the Senior Operations Manager for NV. You will be responsible for developing and scaling strategic initiatives that drive operational excellence and enable commercial performance, with a focus on improving customer outcomes while maximising cost efficiency. You will lead the design and implementation of operational strategies, processes, and frameworks that drive improvements across quality metrics and cost efficiency.
Key responsibilities include:
- Executing go-to-market processes for new partner product features
- Developing and delivering quality and cost strategies
- Acting as the operational subject matter expert for standardised training across internal teams
- Owning business-as-usual reporting alongside ad hoc operational deep dives
Success will require close collaboration with cross-functional stakeholders, including Commercial, Product & Tech, Operations, and Legal, to ensure effective product launches and the development of scalable standard operating procedures, training programmes, tools, and resources.
Key questions this role will address include:
- How do we maintain high service levels during periods of rapid growth and change?
- How can we scale products and processes across markets to drive sustainable operational improvements?
- What levers can we pull to bring KPIs back on track?
- What standardised strategies can increase partner engagement and improve service performance at scale?
Qualities We’re Looking For
- DECISIVE AND INFLUENTIAL: you should thrive in a fast-paced environment, and be comfortable with making fast decisions, even in times of ambiguity and based on intuition. You are comfortable making recommendations and communicating them across the business persuasively.
- ANALYTICAL AND COLLABORATIVE: there will be number-crunching involved, but your role will also be about aligning and empowering local teams to execute against the central strategy.
- STRATEGIC AND OPERATIONAL: you will need to excel in building relationships with local commercial teams, and internal teams and understand how best to engage and drive high priority strategic and operational initiatives.
Profile
We are looking for someone who:
- Has at least 3+ years of experience in a Grocery/Retail company, focussed on operational excellence
- Enjoys building relationships and working with a wide range of internal and external stakeholders
- Is adept at conducting 80/20 analysis, drawing out operational insights from both on the ground and quantitative analysis/research; with the ability to present findings and recommendations persuasively
- Has an entrepreneurial mindset and is willing to roll their sleeves up and get stuck into driving towards operational excellence and having a bias for action
Requirements
- Strong communication skills with the ability to influence others
- Strong operational acumen (i.e. experience creating and driving operational improvement plans across multi-cross functional teams)
- Strong quantitative (excel) and qualitative (slides, docs) toolkit
- London-based with a minimum of three days required in the office
- Strong bias for action and experience in grocery and retail operations
Nice-to-have
- A mix of both site operations and strategy based operational implementation and process optimisation
- Experience in driving strategic priorities across global remote teams
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.
Operations Manager, New Verticals in City of London employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager, New Verticals in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Deliveroo. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by diving deep into Deliveroo's mission and values. Show us how your experience aligns with our goals, especially around operational excellence and customer satisfaction.
✨Tip Number 3
Be ready to showcase your analytical skills. We love data-driven decision-making, so come armed with examples of how you've used insights to drive improvements in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Operations Manager, New Verticals in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Manager role. Highlight your operational excellence and any relevant experience in grocery or retail to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our fast-paced, entrepreneurial team.
Showcase Your Analytical Skills: Since this role involves number-crunching and data analysis, don’t forget to mention specific examples where you've used these skills to drive operational improvements. We love seeing how you think!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Deliveroo
✨Know Your Numbers
As an Operations Manager, you'll need to be comfortable with data. Brush up on key metrics related to operational excellence and cost efficiency. Be ready to discuss how you've used data in past roles to drive decisions and improve performance.
✨Showcase Your Strategic Mindset
Prepare examples of how you've developed and implemented strategic initiatives in previous positions. Think about times when you had to make quick decisions in a fast-paced environment and how those decisions impacted the business.
✨Build Relationships
This role requires collaboration with various teams. Be prepared to talk about your experience working with cross-functional teams and how you've successfully built relationships to drive projects forward. Highlight your communication skills and ability to influence others.
✨Demonstrate Your Entrepreneurial Spirit
Deliveroo values an entrepreneurial mindset. Share instances where you've taken initiative or rolled up your sleeves to tackle challenges. Show that you're not just a planner but also someone who can execute and drive operational excellence.
