AV & Event Operations Specialist JD in City of London

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the front-end of the most rapidly expanding industry in the world.

At Deliveroo, our AV & Events team powers how we connect, through seamless video calls, global town halls, and internal broadcasts that reach every part of the business. If you’re passionate about delivering great event experiences and confident working with AV technology, this is your chance to step into a visible, hands-on role in a high-performing in-house team.

As an AV & Event Operations Specialist, you’ll provide hands-on technical AV support across live and hybrid events at Deliveroo’s London HQ, while also maintaining the day-to-day reliability of AV systems across global meeting rooms and signage. This is a visible, high-accountability role for someone who brings strong event experience, proactive problem-solving, and the ability to run hybrid AV setups independently. You’ll run event setups at both our London HQ and off-sites, contribute to video content creation, maintain AV infrastructure and documentation, and support technical rollouts across our estate. You’ll also help train team members and work closely with stakeholders across Events, Communications, and Workplace to ensure every AV experience runs smoothly and professionally.

Key Responsibilities

• Technical Event Support: Set up, operate, and pack down AV systems for live, hybrid, and streamed events in our office HQ and offsite locations.
• Meeting Room Support: Conduct daily AV checks and respond to room incidents across the estate. Ensure systems are fully operational and proactively maintained.
• Global Room Support: Provide remote and on-site troubleshooting across Deliveroo's global meeting room estate. Triage advanced faults and liaise with vendors as needed.
• Video Capture & Editing: Record and edit internal-facing content, delivering high-quality, brand-consistent media using video editing tools.
• Inventory & Asset Management: Maintain accurate equipment inventory, assist with audits, tracking, and repairs. Ensure AV kit is well maintained and event-ready.
• Preventative Maintenance: Take ownership of regular AV health checks and proactively coordinate RMAs, replacements, or fixes to minimise disruption.
• Training & Mentorship: Help onboard new team members, sharing knowledge and supporting hands-on learning through documentation and informal coaching.
• Project & Initiative Support: Contribute to AV-related projects, such as system upgrades or office launches, supporting testing, documentation, and delivery.
• Documentation & Process Improvement: Create and maintain internal technical documentation, and contribute to continuous improvement of AV workflows, tools, and support resources.

These responsibilities form the foundation of the role, but we’re also looking for someone who takes initiative and thrives in a fast-moving, collaborative environment.

What You’ll Bring

• Strong hands-on experience running technical AV setups for live and hybrid events, in a freelance, corporate, media, or agency environment.
• Enthusiasm for technology, problem-solving, and delivering great service.
• Confident with AV systems and platforms including: Vision mixers (Blackmagic, Roland), Audio consoles (Yamaha, Allen & Heath, Soundcraft), Streaming and conferencing (Google Meet, Zoom, OBS, vMix), Digital signage platforms.
• Solid understanding of AV networking fundamentals, with exposure to AV-over-IP environments (including IP addressing, VLANs, multicast, and signal flow over networks).
• A working interest in code-driven AV systems and automation, comfortable engaging with basic scripting or logic (LUA, SQL) to configure, customise, or troubleshoot modern AV platforms.
• Strong troubleshooting skills, able to calmly resolve issues.
• Ability to explain technical issues clearly to non-technical stakeholders.
• Competent in video editing software.
• Comfortable working flexibly, early mornings, late finishes, or event-based shifts as needed.
• Collaborative attitude and a strong service mindset.

Preferred Experience

• 4+ years in AV operations, technical event support, or similar roles.
• Curiosity and willingness with software, control systems, and APIs, how they underpin today’s AV workflows.
• Relevant vendor certifications; Q-SYS, Dante, Crestron, Extron, Barco, Analogue Way, Netgear, AVIXA CTS.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.