Account Manager – French Speaking (Belgium Market)

Overview

Job ID: EV3033

Commercial

Manchester – Main Office

Permanent

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The role

As an SMB Account Manager for the French Market, you will have discussions with our restaurant partners about all aspects of their business. Whether that\’s how they can get involved in our national and local marketing campaigns, what steps they can take to offer the best delivery experience possible to customers or how they can take advantage of our latest technology and perks, you will help restaurants to get the very best out of our platform.

This will be an office-based position during your 3 month probation, following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre and you will report to your Account Management Team Lead.

The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly.

Start date is 1st September 2025

What you will do

• Manage a portfolio of accounts through desk-based account management model
• Support growth of partners through email, phone, online presentations and video calls
• Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
• Liaise between your restaurants and our teams to ensure delivery of our solutions according to our partner\’s needs
• Manage accounts to initiate and maintain favourable relationship with partners, coupled with driving positive outcomes for Deliveroo
• Execute campaigns to improve key performance metrics including customer outcomes, restaurant retention and order volume growth
• Drive engagement with Deliveroo\’s national and local marketing opportunities for restaurants

Requirements

• Track record in an account management role; strong relationship building skills to produce positive results
• You\’re able to understand a problem and get to the crux of an issue quickly, using data and without over-complicating
• You are enthusiastic, with the ability to remove barriers through creativity
• You have an excellent phone manner, and experience providing telephone support to customers
• You\’re enthusiastic about technology and keen to learn about all the ways in which our technology can help our partners succeed
• Language skills – ability to converse with businesses in French

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company – the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

A competitive and comprehensive compensation and benefits package

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Up to 5% matched pension contributions

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

Health and Wellbeing

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

Work Life

• Maternity, paternity and parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions