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- Tasks: Manage restaurant accounts and help them thrive on our platform.
- Company: Join Deliveroo, a tech-driven leader in the food delivery industry.
- Benefits: Competitive salary, bonuses, health perks, and flexible working options after probation.
- Why this job: Be part of a fast-growing startup and make a real impact in the food industry.
- Qualifications: Experience in account management and strong relationship-building skills required.
- Other info: Diverse workplace with excellent growth opportunities and a focus on employee welfare.
The predicted salary is between 26400 - 30000 £ per year.
The role involves discussions with restaurant partners about all aspects of their business, including marketing campaigns, delivery experiences, and technology perks. This is an office-based position during a 3-month probation period, after which hybrid working is available. You will be part of the SMB (Small Medium Business) team in Manchester City Centre and report to your Account Management Team Lead.
The base salary is £26,400, plus a bonus of up to £6,000 per year, paid quarterly.
What you will do:
- Manage a portfolio of accounts through a desk-based account management model.
- Support growth of partners through email, phone, online presentations, and video calls.
- Maintain long-term relationships with our partner base, ensuring the best service is provided for their success on our platform.
- Liaise between restaurants and our teams to ensure delivery of solutions according to partners' needs.
- Manage accounts to initiate and maintain favourable relationships with partners, driving positive outcomes for Deliveroo.
- Execute campaigns to improve key performance metrics including customer outcomes, restaurant retention, and order volume growth.
- Drive engagement with Deliveroo's national and local marketing opportunities for restaurants.
Requirements:
- Track record in an account management role; strong relationship-building skills to produce positive results.
- Ability to understand problems quickly, using data without over-complicating.
- Enthusiastic, with the ability to remove barriers through creativity.
- Excellent phone manner and experience providing telephone support to customers.
- Enthusiastic about technology and keen to learn how it can help partners succeed.
- Language skills - ability to converse with businesses in Flemish/Dutch.
Why Deliveroo?
Deliveroo is a technology-driven company at the forefront of a rapidly expanding industry. We aim to transform the way people think about food and want to be the definitive food company.
Benefits and Diversity:
At Deliveroo, we prioritise the welfare of our people and offer a range of great benefits. We believe in a diverse workplace that represents the world we live in, welcoming all individuals regardless of gender, race, sexuality, religion, or personal preferences.
Account Manager - Flemish/Dutch Speaking employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Flemish/Dutch Speaking
✨Tip Number 1
Get to know the company inside out! Research Deliveroo's values, recent campaigns, and their tech innovations. This will help you tailor your conversations and show that you're genuinely interested in helping their restaurant partners succeed.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in a video call, make sure you can clearly articulate how you can add value to the restaurants you'll be managing. Keep it concise and engaging – remember, enthusiasm is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your excitement about the role!
We think you need these skills to ace Account Manager - Flemish/Dutch Speaking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and relationship building, as these are key to what we’re looking for at StudySmarter.
Show Your Enthusiasm: We love candidates who are passionate about technology and helping partners succeed. Let your enthusiasm shine through in your application – share examples of how you've used creativity to solve problems in the past!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate candidates who can get to the crux of an issue quickly, so avoid over-complicating things and focus on your key achievements.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Deliveroo
✨Know Your Stuff
Before the interview, make sure you understand Deliveroo's business model and how it operates in the restaurant sector. Familiarise yourself with their marketing campaigns and technology offerings, as you'll need to discuss how these can benefit restaurant partners.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships. Highlight how you’ve resolved issues for clients and driven positive outcomes, as this is crucial for an Account Manager role.
✨Be Ready to Problem-Solve
During the interview, expect scenario-based questions that assess your problem-solving abilities. Practice articulating how you would approach common challenges faced by restaurant partners, using data to support your solutions.
✨Demonstrate Enthusiasm for Technology
Since the role involves leveraging technology to help partners succeed, express your enthusiasm for tech innovations. Share any relevant experiences where you've used technology to enhance customer service or improve business processes.
