Senior Solutions Consultant in London

At Deliverect, our API-first platform is revolutionising commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Your Impact

As a Senior Solution Consultant at Deliverect, you will use your deep product expertise, industry experience, and problem-solving skills to lead strategic customer engagements and mentor junior team members. You will play a key role in understanding customer challenges, designing tailored solutions, and accelerating customer implementation by creating scalable frameworks and resources. You will be at the forefront of driving improvements, optimising processes, and collaborating with cross-functional teams, such as Product and Integrations, to implement cutting-edge solutions, including new product launches and beta integrations.

In this role, you will not only deliver world-class solutions but also act as a catalyst for continuous improvement within the team—whether by developing internal tools, refining processes, or contributing to knowledge-sharing initiatives. Your work will directly impact the efficiency, scalability, and success of our customer implementations and overall team performance.

Key Responsibilities:

• Customer Engagement: Lead consultative discussions to deeply understand customer needs and deliver tailored solutions that align with their business objectives.
• Solution Design & Problem Solving: Analyse customer challenges, develop customised systems to address their specific needs, and offer clear, actionable recommendations.
• Optimisation: Continuously identify and drive opportunities to optimise customer usage of Deliverect, enhancing performance and efficiency for both clients and internal processes.
• Education & Training: Translate complex concepts into simple, actionable steps, training both customers and internal teams on best practices and system usage.
• Tooling & Enablement: Develop and refine internal tools, resources, and documentation to support the team's ongoing growth and operational improvement.
• Scaling Solutions: Create and implement scalable frameworks and processes to deliver effective, efficient solutions across a range of customer segments.
• Process Improvement: Work closely with cross-functional teams to refine processes, ensuring seamless implementation and integration of new products.
• Mentorship: Serve as a mentor for junior team members, providing guidance, training, and support to help develop their skills and knowledge.
• Product Advocacy: Act as the voice of the customer in internal meetings, helping to shape product development and innovation based on customer feedback.

Competencies & Traits:

• Problem-Solving: Ability to tackle complex challenges and design innovative, results-driven solutions.
• Consultative Expertise: Strong ability to deliver actionable advice and strategic recommendations to customers.
• Clear Communication: Exceptional skills in breaking down complex ideas and communicating them in an easily digestible manner.
• Visionary Thinking: Adept at visualising processes and solutions, effectively documenting and sharing them with both internal teams and customers.
• Curiosity & Learning: A passion for exploring new approaches and staying ahead of industry trends, with a commitment to continuous learning.
• Adaptability: Comfortable navigating ambiguity and adapting quickly to evolving circumstances.
• Efficiency-Oriented: Focus on maximising efficiency in processes, tools, and customer solutions to drive improvements.

Your Expertise

• Experience: 5+ years of experience in a client-facing role such as Technical Account Manager, Implementation Consultant, or similar in a B2B SaaS environment. Experience in the hospitality, retail, or e-commerce sectors is highly advantageous.
• Project Management: Proven track record of delivering successful technical solutions to mid-market and enterprise clients, with a strong grasp of Agile methodologies and project management best practices.
• Technical Proficiency: Strong knowledge of REST APIs, webhooks, token authentication, and experience with POS platforms. Familiarity with logging and error monitoring tools such as Grafana or Sentry is a plus.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders clearly.
• Relationship Building: Demonstrated success in fostering and maintaining strong customer and partner relationships.
• Tool Proficiency: Experience with G Suite, CRM, and ticketing systems, particularly HubSpot, ZenDesk, or similar tools.
• Education: Bachelor's degree in a relevant field is preferred. Relevant certifications (e.g., PMP, Scrum Master) are a plus.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

• Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
• Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
• Drive Innovation: Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
• Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
• Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
• Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information: Fluency in English is required, with strong written and verbal communication skills being essential. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us.

Ready to shape the future of commerce with us? Explore our opportunities and apply today!