At a Glance
- Tasks: Drive growth and retention for a portfolio of customers while managing strategic relationships.
- Company: Join Deliverect, a leading SaaS unicorn transforming commerce in the food and retail industries.
- Benefits: Enjoy flexible work, a dedicated learning budget, and tailored compensation packages.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Make a real impact on how businesses connect with customers globally.
- Qualifications: 3-5 years in Account Management with strong communication and relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
At Deliverect, our API-first platform is revolutionising commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximises the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.
Your Impact: As an Account Manager at Deliverect, you will be the central point of contact for a portfolio of customers, owning the post-sales relationship to ensure they gain maximum, ongoing value from our platform. Your expertise in relationship building, commercial acumen, and strategic thinking will directly contribute to customer retention and Deliverect's overall revenue growth by driving key expansion opportunities. You will manage medium-to-high complexity accounts and act as the internal process owner, collaborating cross-functionally to transform customer needs into feasible, value-driven solutions.
This will be a full-time, hybrid role with a flexible work schedule.
What you will do:
- Drive Commercial Growth & Retention (Approx. 40%): Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
- Strategic Account Management (Approx. 30%): Build and strengthen deep, long-term partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for high-value customers.
- Customer & Internal Advocacy (Approx. 20%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with Product, Legal, and Finance teams to assess the feasibility and path for customer requests.
- Project Leadership & Problem Solving (Approx. 10%): Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring seamless execution and timely resolution of most mid-level escalations without leadership intervention.
- Resource & Decision Management: Take ownership of your book of business by segmenting and prioritising customers dependent on potential and risk, autonomously deciding on day-to-day engagement cadence to ensure consistent account health.
What you will bring:
- Fluency in English and Dutch with strong written and verbal communication skills is essential.
- 3-5 years of experience in Account Management or a commercial-focused role (e.g., Sales), with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry.
- Expert relationship building and communication skills with a high degree of empathy and the ability to engage clearly with internal stakeholders and external customers.
- Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, cross-sell).
- A good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals.
- Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking, interaction documentation, and revenue forecasting.
- Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously for your customers, utilising project tracker tools.
Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
- Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
- Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
- Drive Innovation: Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
- Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
- Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
- Fluency in English is required, with strong written and verbal communication skills being essential.
- Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
- Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
- We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilised to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
- If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
Retail Account Manager in London employer: Deliverect
At Deliverect, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our dedicated learning budget and the opportunity to tackle meaningful challenges in a rapidly scaling SaaS environment. With flexible working arrangements and regionally tailored rewards, we ensure that our team members feel valued and supported, making Deliverect a fantastic place to advance your career while making a significant impact in the global commerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Account Manager in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Retail Account Manager at Deliverect, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Deliverect. Tailor your message to explain why you’re drawn to them and how you can contribute as a Retail Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Retail Account Manager in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Deliverect:When writing your cover letter, make sure to tailor your message specifically for Deliverect. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Deliverect
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Deliverect that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Deliverect that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Deliverect’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
