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For Companies At a Glance
- Tasks: Manage customer accounts, drive growth, and build strong relationships.
- Company: Join Deliverect, a leading SaaS unicorn transforming commerce.
- Benefits: Flexible hybrid work, learning budget, and tailored rewards.
- Other info: Diverse team culture with a commitment to inclusion.
- Why this job: Make a real impact in the tech industry while growing your career.
- Qualifications: 3-5 years in Account Management, fluent in English and German.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Deliverect, our APIâfirst platform is revolutionizing commerce by providing a connected suite of onâ and offâpremise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.
Department Focus
The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximises the Deliverect platform's potential. We foster strong, longâterm relationships, collaborating closely to identify unique opportunities and coâcreate innovative strategies for their continued success in a dynamic market.
Your Impact
As an Account Manager at Deliverect, you will be the central point of contact for a portfolio of customers, owning the postâsales relationship to ensure they gain maximum, ongoing value from our platform. Your expertise in relationship building, commercial acumen, and strategic thinking will directly contribute to customer retention and Deliverect's overall revenue growth by driving key expansion opportunities. You will manage mediumâtoâhigh complexity accounts and act as the internal process owner, collaborating crossâfunctionally to transform customer needs into feasible, valueâdriven solutions. This will be a fullâtime, hybrid role with a flexible work schedule.
What you will do
- Drive Commercial Growth & Retention (Approx. 40%): Own the full lifecycle of contract renewals, identify upsell and crossâsell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
- Strategic Account Management (Approx. 30%): Build and strengthen deep, longâterm partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for highâvalue customers.
- Customer & Internal Advocacy (Approx. 20%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with Product, Legal, and Finance teams to assess the feasibility and path for customer requests.
- Project Leadership & Problem Solving (Approx. 10%): Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring seamless execution and timely resolution of most midâlevel escalations without leadership intervention.
- Resource & Decision Management: Take ownership of your book of business by segmenting and prioritising customers dependent on potential and risk, autonomously deciding on dayâtoâday engagement cadence to ensure consistent account health.
What you will Bring
- Fluency in English and German with strong written and verbal communication skills is essential.
- 3â5 years of experience in Account Management or a commercialâfocused role (e.g., Sales), with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry.
- Expert relationship building and communication skills with a high degree of empathy and the ability to engage clearly with internal stakeholders and external customers.
- Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, crossâsell).
- A good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals.
- Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking, interaction documentation, and revenue forecasting.
- Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously for your customers, utilizing project tracker tools.
Join Our Innovative Journey
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us
- Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
- Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
- Drive Innovation: Immerse yourself in a culture where innovation isnât just a buzzword â our weekly releases and new features ensure youâre always working on cuttingâedge solutions.
- Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
- Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring youâre supported with what matters mostâright where you are.
Our Commitment to Inclusion
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information
- Fluency in English is required, with strong written and verbal communication skills being essential.
- Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
- Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
- We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
- If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
Account Manager in London employer: Deliverect
Contact Detail:
Deliverect Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Account Manager in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Deliverect on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Itâs all about making connections!
â¨Tip Number 2
Prepare for the interview by understanding Deliverect's platform inside out. Familiarise yourself with their API-first approach and think about how you can contribute to their growth. Show them youâre not just another candidate!
â¨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences in account management and how they relate to the role. Highlight your relationship-building skills and commercial acumen â thatâs what theyâre looking for!
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Account Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with Deliverect's mission to empower customers. We want to see how you can contribute to our growth!
Showcase Your Communication Skills: Since strong written and verbal communication is key, use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, so donât hold back on showcasing your communication prowess!
Demonstrate Your Commercial Acumen: In your application, give examples of how you've successfully driven commercial growth in previous roles. Weâre looking for evidence of your ability to identify upsell and cross-sell opportunities, so make sure to include relevant achievements.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our innovative journey at Deliverect!
How to prepare for a job interview at Deliverect
â¨Know Your Stuff
Before the interview, dive deep into Deliverect's platform and its impact on the food and retail industries. Understand their API-first approach and how it revolutionises commerce. This knowledge will help you speak confidently about how you can contribute to their growth.
â¨Showcase Your Relationship Skills
As an Account Manager, relationship building is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your empathy and communication skills, as these will be crucial in fostering long-term partnerships with customers.
â¨Demonstrate Commercial Acumen
Be ready to discuss your understanding of SaaS business models and how youâve identified upsell and cross-sell opportunities in previous roles. Use specific metrics or success stories to illustrate your ability to drive revenue growth and customer retention.
â¨Prepare for Problem Solving
Think of a few complex projects you've led and be prepared to discuss how you navigated challenges. Deliverect values project management skills, so showcasing your ability to manage multiple accounts and resolve issues efficiently will set you apart.